2004 BMW M3 air bags problems

“Below is a partial email to a BMW Dealer that replaced an airbag 2 1/2 years ago per a recall. The airbag light, convertible top light were both illuminated when I left the dealer. I have sent emails and contacted BMW USA. A friend scanned the car with a Snap-On scanner that showed that the light has been illuminated because of the air bag that they replaced. They continue to avoid the issue and they made my car unsafe and allowed me to leave with it. What can be done to resolve this issue? From: [XXX] <[XXX]> Sent: Friday, May 10, 2024 10:06 AM To: '[XXX]' <[XXX]> Subject: Issues with service during an airbag replacement Good morning [XXX], I took my 2004 M3 to BMW of Fort Lauderdale in November 2023 for a passenger-airbag replacement. The airbag light on the dash was illuminated when I received the car. I notified the service manager who stated that the light was not on when he initially got in the car after my arrival. The car was returned to the garage to determine the issue. The car was returned 30 – 45 minutes later and the airbag light continued to illuminate. The service manage told me that the driver’s side airbag which was replaced at a different…”

“TAKATA RECALL I RECEIVED A LETTER DATED JULY 2015 CONCERNING THE RECALL OF THE DRIVER'S SIDE AIR BAG. I CALLED MY LOCAL BMW ON 11/24/15 AND THEY SAID THEY PUT MY NAME ON THE LIST AND WOULD CALL ME WHEN THE REPLACEMENT CAME IN. I CALLED AGAIN ON 4/14/16 AND [XXX] SAID SHE WOULD CHECK TO MAKE SURE MY NAME IS ON THE LIST AND WOULD CALL ME BACK WHEN THE PARTS ARRIVED. IT'S BEEN A YEAR AND A HALF AND I HAVE NOT RECEIVED A CALL BACK. THIS IS SO CONCERNING TO ME AS THIS CAR IS MY MAIN MODE OF TRANSPORTATION AND I AM SO AFRAID I WILL HAVE A FRONT END COLLISION RESULTING IN DEATH OR DISMEMBERMENT. IF THAT SHOULD HAPPEN I OR MY ESTATE WILL MOST CERTAINLY SUE. *TR”

“TAKATA RECALL I RECEIVED A AIR BAG RECALL NOTICE FROM BMW IN JUNE 2015 AND ANOTHER RECALL NOTICE IN SEPTEMBER 2016.OVER A YEAR + I HAVE BEEN CALLING SOUTH BAY BMW IN TORRANCE CA. AND THEY KEEP ON TELLING ME THEY DO NOT HAVE THE PARTS YET. CAN YOU PLEASE HELP ME..”

“TAKATA RECALL. THIS COMPLAINT IS DUE TO THE SLOW RESPONSE OF NALLEY BMW IN DECATUR GEORGIA TO REPLACE MY AIRBAG. I RECEIVED MY RECALL LETTER AND IMMEDIATELY CALLED THE BMW DEALER ON SEPT 7TH. I WAS TOLD THAT PARTS WERE ORDERED AND I WOULD BE CALLED WHEN THEY ARRIVED. BY SEPT 16TH I HAD HEARD NOTHING AND CALLED AGAIN. NALLEY SAID THEY HAD NO RECORD OF MY HAVING ORDERED PARTS. I WAS TRANSFERRED TO THE PARTS DEPARTMENT WHERE NO ONE ANSWERED THE PHONE. SO I CALLED BMW NATIONAL CUSTOMER RELATIONS. THEY SAID THEY WOULD CONTACT THE DEALER AND HAVE THEM GET IN TOUCH WITH ME DIRECTLY. NOTHING HAPPENED, SO TODAY VISITED THE DEALER PERSONALLY TO GET THE PARTS ORDERED. I WAS TOLD IT WOULD TAKE AN ADDITIONAL TWO WEEKS TO RECEIVE PARTS. THIS IS UNACCEPTIBLE. MY RECALL LETTER FROM BMW CLEARLY STATES "WE HAVE THE NECESSARY PARTS TO COMPLETE THIS RECALL," "PLEASE CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO SCHEDULE AN APPOINTMENT TO HAVE THIS IMPORTANT FREE RECALL PERFORMED AS SOON AS POSSIBLE," AND "...METAL FRAGMENTS STRIKING THE DRIVER OR OTHER PASSENGERS POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH." BMW HAS BUILT CARS WITH SHRAPNEL GRENADES INSTEAD OF AIRBAGS AND…”

“TL* THE CONTACT OWNS A 2004 BMW M3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V318000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.”

“TAKATA RECALL -- IT'S BEEN 2 YEARS SINCE THE RECALL WAS ISSUED, BUT THE MANUFACTURER / DEALERSHIP DO NOT SEEM TO BE ABLE TO GET THE PARTS TO REPAIR MY CAR. THIS ESSENTIALLY RENDERS MY CAR UNSAFE, AND IN MANY WAYS, UNUSABLE. I STILL HAVE NOT HEARD ABOUT A DATE BY WHEN THE PARTS WILL BE AVAILABLE / REPAIR WILL BE DONE.”