2013 Dodge Journey seats problems

“On Tuesday, September 16, 2025, at approximately 1:30 PM, the driver’s side headrest, part of my 2013 Dodge Journey’s AHR (Active Head Restraint) system suddenly exploded for no apparent reason. I was alone in the vehicle, waiting to make a left turn. The sudden loud, sharp sound and impact to the back of my head startled and stunned me; I felt as if I had been rear ended. I looked back but there was no one behind me. Not knowing what had happened, I felt scared and light headed. I was still able to complete my turn but I pulled over to compose myself and ensure that I was okay. I didn’t become aware of the failure of the headrest until I returned home and my husband inspected the vehicle. As I write this incident report 24 hours after it occurred, I am experiencing soreness and discomfort in my neck and plan to seek a medical assessment. The vehicle is available for inspection until repairs are made. The manufacturer acknowledges that the sudden failure of this component is a defect for this vehicle but as yet it has not been the subject of a recall. No inspection of the head rest component by the manufacturer, police, insurance representatives or others.…”

“My headrest randomly deployed/opened. I have contacted the dealership, and spoke directly, with Dodge; still no success. I have been trying to get this issue fixed for over a year; I still have a broken headrest that hurts my neck and makes it uncomfortable to drive. Please RECALL the headrest for 2013 Dodge Journey! This is my second form and NOTHING has been done yet!!”

“The driver side seat headrest cushion deployed automatically. There was no car collision. I noticed the seat headrest deployed after returning to the car hours later. I liked into the interior back side of the cushion part and I saw broken pieces inside.”

“We were going thru the park we did not hit anything nor where we going fast we were only going 14/15 mph . I was sitting in the pasenger seat and all of a sudden we heard what sounded like a loud pop and my head was hit by the head rest for no reason . We were not in an accident or anthing to cause it to just all of a sudden deploy.”

“As I was driving to pick my son up from work at 10pm, I started to drive my 2013 dodge journey sxt and noticed my head position didn't feel right. I got to my sons job and as we were making our way to the gas station to get gas before we headed home my headrest hit me in the back of the head randomly. The active headrest sprung forward hitting me in the back of the head. Luckily I was not driving at that moment or it could have caused me to crash, being that it was night time and raining. I got home where I could get my flash light out and give it a good looking over and realized that it the clips on the inside of the active headrest broke. I tried to reset the headrest to dee if there was some other mechanism that would let it re-clip back in place and it just keeps springing forward. I have not taken it to get it looked at yet as I am writing you on the same night of the incident. I tool a picture of the headrest in it sprung forward state. I have also read alot of reviews on cargurus website about other dodge journey owners having the same issues. Over 20 complaints regarding this same issue. There were jo warning signs other than me noticing my head…”

“The contact owns a 2013 Dodge Journey. The contact stated while driving 30 MPH, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.”