2016 Ford Edge visibility/wiper problems

“Saw there was a recall for wiper motor defects for Ford Explorer and Escape, per NHTSA Campaign Number 26V117. We had intermittent wiper failure with our 2016 Ford Edge Sport years back, which resulted in Ford repurchasing the vehicle back through the BBB (back in 2019). If carry-over parts / design are similar between the Explorer/Escape & Edge, then you may want to investigate incase the scope of this recall needs to be expanded. Please give me a call if you have any questions. (I'd like to stay anonymous as I am a Ford employee) I think we still have videos of this that we can share too.”

“Manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572 Recall Status Recall Incomplete, remedy not yet available”

“On [XXX], around 7 PM, while my 2016 Ford Edge SEL was parked in front of my apartment, I used the remote start feature to start the vehicle. After activation, the rear window shattered unexpectedly. I could hear the crackling sounds, and the rear window was falling apart. There were no external impacts or visible damage to the window prior to this incident. The vehicle was stationary, and the weather conditions were normal at the time. I went to Elder Ford of Rochester Hills. The manager informed me that they could not do anything and that I should fix the car before returning it at the end of the lease period. I mentioned that there was Technical Bulletin FSA# 17B39 for the 2016 Ford Edge in Canada, but the manager informed me that it was only valid for Canada. He advised me to keep the receipt in case Ford USA issues a similar recall. FSA# 17B39 informs that war and salt can weep through the rear wiper motor shaft grommet. The residues in the rear defroster and cause uneven heat in glass and cause it to break or shatter. I live in Michigan so this is a common situation of salt/water during winter. It is unacceptable that this issue was not addressed. I had…”

“Rear window suddenly shattered while driving . No other vehicles around . Entire windshield shattered and pieces are now falling into back hatch area . There were no passengers with me at the time . This renders the car not safe to drive . I was pulling into my driveway but had I been out on the highway (In January) this would soon become an issue of exposure to below freezing temperatures. Ford claims they have never heard of this when I’m finding other reports of this happening online . Dealership is saying it’s replaced at all my cost also ? Seems like a manufacturing fault ? There is a FSA # [XXX] that Canadian owners have listed. My car originally was sold in North Dakota. Currently I’m in Nebraska .”

“Rear Windshield shattered spontaneously. 28 degree morning 7am commuted to work without issue. 40 degrees sunny after work 4pm and glass was shattered. No foreign objects or impact.”

“Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.”