2022 Ford Escape Plug-in Hybrid electrical system problems

“Description of the Problem: I am the original owner of a 2022 Ford Escape PHEV (VIN [XXX]),.Current mileage is 41,585 miles. The vehicle is subject to Safety Recall 25SC4 (NHTSA 25V789 and 26V091) due to a manufacturing defect in the high-voltage battery cells (separator damage). This defect can cause internal short circuits, sudden loss of motive power, battery thermal venting, and in some cases vehicle fire — a clear safety risk. Before purchasing the Escape, I drove a 2015 Ford C-Max Plug-in Hybrid for 7 years and was very satisfied with it. I traded it for the Escape solely because of the greater electric range that was guaranteed at the time of purchase. For the first year of ownership I was very pleased with the Escape’s performance and range.For more than one year Ford’s official instructions required me not to charge the high-voltage battery above 80% and to drive only in EV Auto mode because of the fire hazard. This prolonged restriction created ongoing safety-related stress and prevented normal use of the vehicle’s primary hybrid function. On XXX, I took the vehicle to an authorized Ford dealer for the recall remedy. The dealer performed the Battery…”

“The safety recall remedy, 25SC4, has permanently degraded my vehicle's advertised electric range and usable battery capacity, constituting a loss of vehicle value. A formal case has been opened with Ford Motor Company: CXH-09567043-Y8H5L7”

“The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted via an online chat. The contact had not experienced a failure.”

“this recall has been in effect for nearly 1 year & puts my car @ risk but also doesn't allow me to charge beyond 80%, greatly effecting fuel efficiency. Ford has failed to address the issue in a timely manner or offered any compensation for my additional fuel consumption or offered a realistic deadline for repair”

“My PHEV car randomly and suddenly has loss of propulsion creating a safety hazard in traffic. It seems to occur at low speeds, sometimes from waiting in line at an intersection. This fault produces a solid red battery warning light, but no additional safety warnings, nor an error code for diagnostics. I have experienced this fault randomly in April, May, and June. The worst experience was within intersection traffic when I was unable to accelerate; just coasted with cars whizzing past. My usual dealership servicing staff were unable to reproduce the error. I was told they would/could not assess this fault without an error code. I had my car towed to a different service company. They advised that the 12-V battery showed 66% power; I asked them to replace that battery. I understand that this MAY NOT solve the problem. Although I used a rental car for a week while this problem was being attended, I am now driving my car with the new 12-V battery. Yes, I think my car is unsafe--at least, no one can assure me it has been fixed. I do not know how to assess whether it is fixed, short of being its test driver. My car has an open recall on the HV battery for which a fix…”

“The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”