2016 Ford Mustang back over prevention problems

“The contact owns a 2016 Ford Mustang. The contact stated that while shifted into reverse(R), the rear-view camera was blank and then operated intermittently; however, the image was blurry. The vehicle was taken to a dealer on two occasions. During the first visit, the contact was informed that the harness needed to be replaced. The vehicle was repaired, but the failure persisted. The vehicle was then taken to a different dealer, where it was diagnosed and determined that the camera needed to be reprogrammed. The vehicle was repaired, but the failure persisted during the first inclement weather. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.”

“The contact owns a 2016 Ford Mustang. The contact stated that while shifted into reverse, the screen turned blue with a message that the back over prevention camera was unavailable. The failure was intermittent. The contact first received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer, who inspected the vehicle and replaced the wiring harness clips in the rear of the vehicle. The contact received a second notification for NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was returned to the dealer, and it was determined that the camera did not need to be replaced. The vehicle was not repaired under NHTSA Campaign Number: 25V572000 (Back Over Prevention); and the failure persisted. The manufacturer was made aware of the issue and referred the contact back to the dealer for assistance. The failure mileage was unknown.”

“The contact's daughter owns a 2016 Ford Mustang. The contact stated that the rearview camera was inoperable while reversing. The owner received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the vehicle had passed the recall test, even though the part to do the recall repair was not yet available. Additionally, the contact stated that the rearview camera failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rearview camera needed to be replaced. The dealer advised the contact that the VIN was not included in a related recall; however, the VIN was included in NHTSA Campaign Number: 25V572000 (Back Over Prevention). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.”

“The contact owns a 2016 Ford Mustang. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed a distorted image and a blue screen, compromising the back-over prevention system. The message “Camera Not Available” was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the dealer called back and informed the contact that the rearview camera failed to function as intended. The contact stated that the only the decklid wiring harness was replaced. The dealer refused to repair or replace the rearview camera. The manufacturer was not notified of the failure. The failure mileage was approximately 59,700.”

“The contact owns a 2016 Ford Mustang. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.”

“I received this recall for my backup camera a couple years back and I tried to get it fixed because mine had stopped working so I went when I was off from work to avoid being carless. The Ford dealership in Yuma AZ didn't get the part in time after having my vehicle for a week. I was unable to complete the recall and when I called a couple months later to try to reschedule they told me the recall number had been closed. Therefore my vehicle could no longer be fixed. My rear backup hasn't worked since. Is there anyway to get this situated? I tried going within a reasonable timeframe from getting that letter but they later cancelled the recall somehow.”