2012 Honda Civic Hybrid power train problems

“The contact owns a 2012 Honda Civic. The contact stated that while attempting to park the vehicle, the vehicle was turned off and the vehicle started to roll away. The vehicle was stopped, and the parking brake was engaged to stop the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the front axle had failed and needed to be replaced. The vehicle was repaired. The contact also stated that while at a stop light, the vehicle vibrated, and the contact heard an abnormal sound coming from the vehicle. The accelerator pedal was depressed, and the vehicle unexpectedly lunged forward. There was no warning light illuminated. An independent was contacted; however, the vehicle was not diagnosed or repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 156,000.”

“The contact owns a 2012 Honda Civic. The contact stated that while exiting a parking structure, the vehicle failed to accelerate, the steering column started to fail, and the vehicle began to make an abnormal sound coming from the front driver’s side. The vehicle was towed to the local dealer where it was diagnosed as having a shredded C-axle and transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.”

“The contact owns a 2012 Honda Civic Hybrid. The contact stated while driving 50 MPH on the highway, the suspension lowered inadvertently, causing her to lose control of the vehicle, and the vehicle stopped. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The independent mechanic diagnosed that the front driver's side axle had detached and needed to be replaced. The vehicle was repaired; however, the failure reoccurred on the front passenger's side axle five months later. The vehicle was towed to the independent mechanic on three different occasions where the front passenger's side axle was replaced three times. However, the failure persisted. The contact received notification of NHTSA Campaign Number: 20V770000 (Power Train) however, the dealer informed the contact that the vehicle could not be repaired under the recall as the front axles were not the original parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.”

“The contact owns a 2012 Honda Civic Hybrid. The contact received notification of NHTSA campaign number 20V770000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. The VIN was not available.”

“THE CONTACT OWNS A 2012 HONDA CIVIC HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V770000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.”

“WE ALMOST GOT KILLED TRYING TO TURN THE WHEEL TO GET OFF THE HIGHWAY. THE STEERING WHEEL ISSUE WAS ALREADY LOOKED AT BY MY MECHANIC. HE SAID IT WAS THE ALTERNATOR AND REPLACED THAT INSTEAD. I WAS CHARGED FOR THE ALTERNATOR! I TOOK IT BACK AFTER WE WERE ALMOST KILLED. HE FIXED THE STEERING ISSUE BUT NOW THE CAR DOESN'T STEER RIGHT AWAY AFTER THE CAR IS TURNED ON! WHAT SHOULD I DO NOW? IT STAYS LOCKED AND YOU CAN ONLY GO FRONTWARDS AND BACK!! WE HAVE TO KEEP GOING BACK AND FORTH TILL IT UNLOCKS! WHAT IS WRONG WITH THE ENGINE OF THIS CAR? I DON'T DRIVE FAR. IT ONLY HAS 81491 MILES ON IT. ON THE MECHANIC'S BILL STEERING ISSUE ELECTRONIC STEERING MOTOR- REMOVE & REPLACE- ALL APPLICABLE MODELS. DID YOU RECEIVE THIS MESSAGE? WHEN DO I GET MY MONEY BACK FROM HONDA FOR THEIR MISTAKES? I AM 68 YEARS OLD DISABLED WOMAN WHO NEEDS HELP WITH THIS BILL. HONDA SHOULD PAY THE BILL FOR ME. I HAVE TO LIVE ON 954.00 A MONTH LIVE IN STATE HOUSING. PLEASE HELP ME!! [XXX] CELL: [XXX] THANK YOU”