2019 Honda HR-V fuel/propulsion system problems

“I own a 2019 Honda HR-V, VIN [XXX]. My vehicle required replacement of the fuel pump motor associated with Honda’s fuel-pump recall. On XXX, I had the fuel pump replaced at Firestone Complete Auto Care because the recall repair had not been performed on my vehicle. The fuel pump cost $969.77, and the total repair cost was approximately $1,200 including labor. I subsequently submitted a reimbursement claim to Honda because the recall repair had already been completed at my expense. Honda denied my reimbursement claim, stating that, based on its records, my vehicle had already been repaired. This is incorrect. I did not have the recalled fuel-pump repair performed by Honda or a Honda dealer before the XXX Firestone repair. Honda has also confirmed that, based on the information available for my VIN, my vehicle is associated with a fuel-pump motor recall. I am concerned that Honda’s recall records incorrectly indicate that the recall remedy was previously performed on my vehicle when it was not. I am requesting that NHTSA review this matter and determine whether Honda’s recall records for my VIN are inaccurate and whether this may be affecting my ability to…”

“It started as all the dashboard lights came on, and the car smelled like gasoline. Then when I would fill up my gas tank, it would only go to 3/4 of a tank and the gas fumes increased. I was parked at the VCU campus parking lot when the gas started to leak out of the bottom of the car. The fire department came and said I could not drive the car until it was serviced. I was told at the mechanic that there is a hairline crack at the top of the fuel pump housing. The transfer tube was hung up on the float, causing false fuel tank readings. Had I been driving the car it could have caught fire which would have been disastrous and possibly fatal to myself and others around me. I bought this car in 2019. The white paint is starting to flake off. The car is starting to rust. This is the worst vehicle I have ever owned.”

“The instrument cluster "flickers" due to a bad connection. This cluster contains the odometer, fuel gauge, and other vehicle information. It does not work at all when the outdoor temperature is cold. I took this to my Honda dealer and they state it was a bad connection and I would have to pay to replace the whole cluster for $1800. This is unacceptable and Honda should have to fix this as it is a known problem - this has the potential to cause an accident for someone to run out of gas in busy traffic. And not being able to see the odometer/mileage or oil life indicator is not acceptable. This has been a life of the car problem which has gotten worse and is no longer working no matter the outside temperature.”

“Component/System that failed: Fuel mileage range display began fluctuating erratically after a fuel pump recall repair on [XXX], at Open Road Honda, Edison, NJ. Is it available for inspection? Yes. How safety was put at risk: The fuel range display jumps unpredictably (30+ miles up or down), especially after refueling. This causes a driving distraction by pulling my focus from the road. Has the problem been confirmed by a dealer or service center? Open Road Honda confirmed the issue, stating the system lost 63,000 miles of driving data during recall repair and won’t stabilize until 100,000 miles are driven. A second Honda dealer said this is not normal and recommended diagnostics. Has the vehicle or component been inspected by the manufacturer or others? Yes. Inspected multiple times by Open Road Honda and reviewed by their District Parts & Service Manager (DPSM) from American Honda, who called it a “normal characteristic” post-recall. Honda Corporate opened a case but found the explanation unreasonable. Warning lamps or messages: None. When symptoms first appeared: Days after the recall repair in February 2025. Summary: I provided photo/video evidence and…”

“i made an appointment with Garden State Honda of Passaic, NJ located (225 River Drive Passaic, NJ 07055) after waiting months for an appt. finally took my car today 01/20/2025 and when at the Counter rep named Chelsea state that their honda dealer could not honor nor repair my car due to how I purchased the car in an action.. My understanding is even though I purchase a salvaged vehicle the issue is with a recall part from Honda not the car..Now my vehicle has been parked for months waiting for this appt. Has too many lights due to this fuel pump recall and I cant even get my inspection sticker since its now expired with NJ due to the many lights the car has on. I need some help and guidance as to what can be done”

“I received several recall notices for the fuel pump impeller. I understand that there are no parts available to fix the vehicles’s faulty issue. However, all notices indicate a safety risk of crash or injury. I just received another notice and I can see that this recall was first reported in December of 2023. I feel that I am at risk, based on the information provided on the recall notices. Is there a limitation on the amount of time that it takes The dealership to make the necessary repairs? One year seems excessive, when a safety issue has been identified.”