Problems · by component

2000 Jeep Cherokee structure problems

38 owner complaints to NHTSA about the 2000 Jeep Cherokee cite structure, 2% of all 1,829 complaints for this model year.

Complaints
38
2% of all complaints
Crashes
1
Reported by owners
Fires
1
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“The contact owns a 1996 N/A Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). The local dealer was contacted; however, the dealer refused to perform the recall repair due to the age of the vehicle. The contact stated that there was only one Jeep dealer in the local area. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”
Owner complaint to NHTSAFiled Sep 9, 2025Fuel system, gasoline, StructureODI 11686127
“TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HEATER FAILED TO BLOW HOT AIR ON THE PASSENGER'S SIDE AND 6 MONTHS LATER, THE DRIVER'S SIDE VENTS FAILED TO DISTRIBUTE HEAT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS POORLY DESIGNED AND METAL SHOULD HAVE BEEN USED INSTEAD OF PLASTIC FOR THE VENTS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS NOT AVAILABLE.”
Owner complaint to NHTSAFiled Oct 1, 2020Electrical system, StructureODI 11362231
“WHILE DRIVING AT SPEEDS AROUND 48 TO 51 MPH, YOU CAN FEEL THE STEERING WHEEL START SHAKING SOMETIMES IF YOU TAKE YOUR FOOT OFF THE GAS PETAL IT WILL STOP BUT MORE THAN NOT IT WILL GO INTO A VIOLENT SHAKE TO WHERE ONE CAN HARDLY HANG ONTO THE STEERING WHEEL. YOU HAVE TO TRY AND GET SAFELY TO SHOULDER AND STOP. THEN YOU CAN DRIVE AWAY BUT WHEN SPEEDING UP TO MERGE BACK INTO TRAFFIC IT DOES IT AGAIN. WHEN YOU JUST CANT TAKE IT ANYMORE YOU EXIT THE FREEWAY JUST TO DRIVE THE CITY STREETS TO WHERE YOU GET THE SMALL LIKE SHAKING IN THE STEERING WHEEL. THESE PAST 2 WEEKS IT SEEMS TO BE HAPPEING MORE OFTEN. I HAVE HAD SOME WORK DONE AS TO WHAT MY GUY THOUGHT IT COULD BE FOR IT TO NOT BE FIXED. I ALSO NOW HAVE THE ANNOYING AIR BAG LIGHT COMING ON AND BEEPING WHILE TURNING ANY DIRECTION CORNER. I REALLY LIKE THE JEEP BUT I ONLY WORK PART TIME AND MY FIANCE PASSED AWAY 2 YEARS AGO BEFORE HIS PASSING HE BOUGHT THE JEEP SO I WOULD HAVE A SAFE VEHICLE TO DRIVE. I DO NOT FEEL SAFE DRIVING THE JEEP BUT IT IS THE ONLY ONE I DO HAVE NOW..PARTS AND WORK DONE AS OF FEBRUARY OF 2015.....3 TIE ROD ENDS REPLACED 2 LOWER ONE UPPER ON PASSENGER SIDE, 2 NEW TIRES BECAUSE I WAS TOLD THAT…”
Owner complaint to NHTSAFiled Aug 22, 2015Steering, Structure, WheelsODI 10758504
“TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL OF THE WINDOWS BECAME INOPERABLE. THE CONTACT MENTIONED THAT ONLY THE DRIVER SIDE DOOR WOULD UNLOCK WITH THE KEY AND ALL OTHER DOORS WOULD UNLOCK MANUALLY ONCE INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.”
Owner complaint to NHTSAFiled Mar 31, 2015Electrical system, Visibility, StructureODI 10702949
“GAS TANK SHIELD HAS RUSTED OUT AND PIECES ARE MISSING, THIS SHOULD BE RECALLED FOR A SAFETY HAZARD THAT THE GAS TANK CAN BE EXPOSED AND PUNCTURED BEING FATAL. I BROUGHT THIS TO A JEEP DEALER AND THEY SAID TO CALL CHRYSLER CORP. THEY DID NOT TAKE PHOTOS. THE DOORS IN SIDE ARE RUSTED. ALL YEARS ARE BEING RECALLED FOR THIS ISSUE OF THE SHIELD BUT NOT MY YEAR. DO YOU HAVE TO WAIT UNTIL SOMEONE DIES TO RECALL THESE UNSAFE VEHICLE'S?!! JEEPS ARE VERY EXPENSIVE AND I FEEL THAT MINE SHOULD BE FIXED ASAP BY THE COMPANY. *TR”
Owner complaint to NHTSAFiled Oct 17, 2014StructureODI 10648299
“TL* THE CONTACT OWNS A 2000 JEEP CHEROKEE. THE CONTACT STATED THAT HE WAS INFORMED OF RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) IN NOVEMBER 2013. HE WAS INFORMED THAT HIS VEHICLE WAS INCLUDED IN THE RECALL; HOWEVER, THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE ARE NO FAILURES AT THIS TIME. *TR”
Owner complaint to NHTSAFiled Mar 7, 2014Fuel system, gasoline, StructureODI 10567779

Showing 6 of 38 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.