Problems · by component
2016 Jeep Cherokee air bags problems
31 owner complaints to NHTSA about the 2016 Jeep Cherokee cite air bags, 2% of all 1,413 complaints for this model year.
Complaints
31
2% of all complaints
Crashes
16
Reported by owners
Fires
0
Reported by owners
Injuries
17
Reported by owners
What owners say about the air bags
Verbatim from NHTSA complaints, newest first
“I was involved in a significant front-end collision while driving my 2016 Jeep Cherokee. The vehicle sustained extensive front-end damage, including substantial damage to the hood, front bumper, and front structural/components area. Despite the severity of the collision, none of the airbags deployed. I sustained injuries to my neck, shoulders, and back as a result of the collision. I am concerned that the non-deployment of the airbags may have contributed to the severity of my injuries. Prior to the collision, I was not aware of any airbag warning lights, warning messages, or problems with the airbag/SRS system. I am concerned that the airbag system may not have functioned as intended during the collision. I am requesting that the non-deployment be investigated as a potential safety issue. The vehicle has been declared a total loss but remains intact at a tow facility and has not been dismantled or disposed of. It is currently available for inspection.”
“Took a hard Impact to the rear driver side tire and rear driver door corner small dent(near rear tire), and was spun 180° causing being propelled into a light pole on the passenger front and side. No airbags deployed in the entire vehicle. Multiple people in the vehicle in the vehicle sustained concussions, one also hit their head off the side window which resulted in a large bump forming, and also sustained a fractured rib. No warning lights were on and vehicle had recently been inspected. Currently there is a case opened with JEEP regarding the lack of deployment of the airbag system related to this accident.”
“The vehicle show code B0020-13. This is a fault in the wiring system for the airbags. Caused by Jeep engineering being bad. This has nothing to do with how is driven or used and is a massive safety issue and shuts the entire airbag system down. It requires fix 10-001-20. This issue is so common they have issued a bulletin. The fix is $1100. The fact that this isn't covered by Chrysler is an abomination to safety and is absolutely ridiculous. Then being allowed to not fix air bag issue they know they have caused should be illegal. I'm embarrassed to even have to write this. This is going to kill someone.”
“From airbags all of them. yes its available for inspection. the airbags deployed while I was driving and I couldn't control the car and ended up in a ditch. yes we were put at risk as well as others on the road. Nobody has inspected vehicle at this time. no prior issues or warnings. It deployed without any warnings. There was NO cause for this to happen, No impact when this ocured.”
“I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.”
“The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. The contact was informed that the air bag module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 112,930.”
Showing 6 of 31 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.