2022 Jeep Grand Cherokee L steering problems

“What component or system failed or malfunctioned? Electrical system: infotainment display module, BCM, passive entry antenna, ignition/start system, and electronic power steering. Vehicle available for inspection. How was safety put at risk? The vehicle locked my children inside and would not start, requiring assistance to open it. The power steering failed for several hours, leaving the car unsafe to drive. Ongoing electrical instability creates unpredictable loss of critical functions. Has the problem been reproduced or confirmed by a dealer? Some issues were confirmed by the dealer (screen blanking, key fob failure, antenna fault, software issues). Others, including the power steering failure and lock-in incident, were not reproduced but were documented and acknowledged. Has the vehicle or component been inspected? Yes. The Jeep dealership has inspected the vehicle multiple times, performed software updates, antenna replacement, PCM updates, and a steering update. They provided history and advised contacting Jeep Cares. Warning lamps, messages, or symptoms prior to failure? Yes. Screen blanking, random language/time changes, stop/start light not working, key…”

“Recurring sudden loss of power steering assistance combined with simultaneous disablement of Electronic Stability Control (ESC), Automatic Emergency Braking (AEB), Active Lane Management, and Blind Spot Monitoring. Multiple separate occurrences with photographic/video evidence over the past few years, including total loss of power steering on November 9, 2025. Serious safety defect with children in the vehicle. Requesting immediate investigation. Vehicle is currently at dealership. Will provide photos of latest occurrence. Scan of vehicle system shows multiple stores codes of steering failure. More photos of previous occurrence are available upon request.”

“The contact owns a 2022 Jeep Grand Cherokee L. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact turned off the vehicle. The contact restarted the vehicle and shifted into reverse(R) and the steering wheel seized. The contact stated that several unknown warning lights were illuminated. The contact turned off and restarted the vehicle three times and after the third time, the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with steering failure, and that the steering rack needed to be replaced. The vehicle was not repaired due to the cost. Upon investigation, the contact related the failure to NHTSA Campaign Number: 23V352000 (STEERING); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 35,168.”

“June 2, 2023 power steering went out while driving, lights on dash came on, mileage on vehicle 15,869. Was out of town, stopped vehicle for about an hour, lights on dash no longer visible, power steering returned. Vehicle brought into dealership on June 22, 2023, EPS was updated. March 17, 2025 same thing happened, mileage 31,966. This time it happened when vehicle was turned on. Turned vehicle off several times, power steering returned, but engine light remained on for a day. March 19, 2023 brought vehicle into dealership and codes were cleared according to work order. It is next to impossible to turn or control vehicle when this happens. The wiper hose has disconnected twice since purchase of vehicle and has been reconnected at dealership both times.”

“The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.”

“The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.”