Problems · by component
2002 Jeep Grand Cherokee visibility problems
323 owner complaints to NHTSA about the 2002 Jeep Grand Cherokee cite visibility, 22% of all 1,476 complaints for this model year.
Complaints
323
22% of all complaints
Crashes
3
Reported by owners
Fires
2
Reported by owners
Injuries
0
Reported by owners
What owners say about the visibility
Verbatim from NHTSA complaints, newest first
“TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED TO WORK UPON USING THE BUTTON TO TURN ON THE HEAT. THE CONTACT STATED THAT THE VENTS BLEW COLD AIR REPEATEDLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE RECIRCULATION DOOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.”
“TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, THE RADIATOR WAS LEAKING AND ALL OF THE SHOCKS FOR THE TAIL GATE LIFT, FAILED. UPDATED 02/24/14 *JB UPDATED 3/12/14*CN”
“TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE HEATER FAILED. THE VEHICLE WAS INSPECTED AND IT WAS DISCOVERED THAT THE HEATER CONTROL MODULATOR WAS MELTED. THE VEHICLE WAS INSPECTED AND DIAGNOSED AS NEEDING A REPLACEMENT BOX. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS BEGINNING TO RECUR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.”
“I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE LAREDO FOR 10 YEARS. I PURCHASED THE CAR NEW FROM LIBERTY AUTO CITY IN LIBERTYVILLE, IL. AT 80,000 MILES, I WAS LEAVING FOR SCHOOL WHEN I NOTICED MY DRIVER SIDE WINDOW HAD FALLEN INTO THE DOOR. WHEN I TRIED TO USE THE SWITCH TO RAISE THE WINDOW, IT DID NOT WORK. I TOOK THIS CAR TO THE DEALERSHIP, THEY KNEW RIGHT AWAY THAT I HAD A PROBLEM WITH THE WINDOW REGULATOR, AND THEY FIXED IT TO THE TUNE OF $400. THE DEALERSHIP KNEW WHAT IT WAS BECAUSE THEY HAVE FIXED SO MANY, AND THE NOVICE INTERNET SURFER WOULD BE ABLE TO SEARCH OUT THIS PROBLEM AND FIND A MYRIAD OF COMPLAINTS FROM GRAND CHEROKEE AND LIBERTY OWNERS ALIKE. I UNDERSTAND A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA BY JEEP LIBERTY DRIVERS, AND JEEP HAS SINCE EXTENDED THE WARRANTY ON LIBERTY WINDOWS. JEEP REIMBURSED ME $300 OF THE $400 DOLLARS FOR THIS FIRST INCIDENT. NOW, LAST SUNDAY, I WAS LEAVING MY HOME TO WORK THE NIGHT SHIFT AT THE HOSPITAL, AND I NOTICED THE PASSENGER WINDOW WAS ROLLED ALL THE WAY DOWN - SURE ENOUGH, THE SAME THING HAPPENED TO THE OTHER WINDOW. I DROVE TO WORK IN A SNOW STORM WITH THE PASSENGER WINDOW ROLLED DOWN. NOW JEEP WILL NOT REIMBURSE…”
“TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR”
“THE BLEND DOORS THAT CONTROL THE HEAT FOR DEFROSTING THE WINDSHIELD FOR SAFE CLEAR VISIBILITY BREAK ABOUT EVERY THREE YEARS. MY VEHICLE HAS HAD THIS HAPPEN THREE TIMES SINCE I BOUGHT THE CAR NEW. IT IS ALWAYS THE SAME THING THE NEEDS TO BE FIXED. PLASTIC MATERIAL THAT HOLD THE BLEND DOORS BREAK IN THE SAME SPOT. THE COST AVERAGES $ 1400.00 TO REPAIR. *TR”
Showing 6 of 323 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.