Problems · by component

2012 Jeep Grand Cherokee exterior lighting problems

34 owner complaints to NHTSA about the 2012 Jeep Grand Cherokee cite exterior lighting, 2% of all 1,644 complaints for this model year.

Complaints
34
2% of all complaints
Crashes
0
Reported by owners
Fires
10
Reported by owners
Injuries
0
Reported by owners
01 —Owner reports

What owners say about the exterior lighting

Verbatim from NHTSA complaints, newest first
“The 2012 Jeep Grand Cherokee Overland headlamp assembly are defective and need to safety recall. The defect poses significant risk to driver especially at night. For example, this overland no longer level the headlamp low beam at the correct level. The light only cast out about 10 feet ahead of the headlamp. Even when engaging the high beam both headlights only show a few feet further. This is unsafe and risky when driving at night as well as on roads without any streetlights. It is like driving into darkness. The low beams headlights are pointing so low to the ground that they do not illuminate the license plate of another vehicle that is 10 feet in front. Prior to failure defect there was an in-dash notice stating the computer module lost communication with the right headlamp assembly. About a month later another message displayed the computer module lost communication with the left headlamp assembly. I took vehicle to local Jeep dealer for analysis, and they confirmed that Jeep headlight assemblies would have to be replaced with an estimated cost of about $3000.00. I told dealer this defect is a safety risk, and it needs to be a safety recall. I have to…”
Owner complaint to NHTSAFiled Jul 17, 2024Electrical system, Exterior lightingODI 11603050
“I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you!”
Owner complaint to NHTSAFiled May 22, 2023Exterior lighting, Vehicle speed control, Visibility/wiperODI 11523207
“YO VENIA DE UNA CITA ENTONCES PASE A UNA TIENDA Y APAGUE LA CAMIONETA DESPUS QUE REGRESE A LA CAMIONETA AL INTENTAR ENCENDERLA, LA CAMIONETA NO ENCEDIA HASTA QUE SEGU INTENTANDO COMO A EL TERCER INTENTO ENCENDI Y SIGUI FUNCIONANDO CON NORMALIDAD EL PROBLEMA AQU ES QUE NO ME MARCA NINGN CDIGO DE ERROR Y DESPUS DE ESA FECHA ME CONTINA FALLANDO DE LA MISMA FORMA SOLO QUE CADA VEZ ES MS FRECUENTE”
Owner complaint to NHTSAFiled Aug 22, 2020Electrical system, Exterior lightingODI 11350766
“WHEN TURNING ON THE RIGHT FRONT TURN SIGNAL MY EMERGENCY FLASHERS COME ON INSTEAD OF THE TURN SIGNAL. FOG LIGHTS DOESN'T WORK AT ALL. WIND SHIELD WIPERS COME ON RANDOMLY WHETHER IT IS RAINING OR NOT. THESE ALL HAPPEN WHEN DRIVING THE VEHICLE. SOMETIMES THE VEHICLE WILL TURN OFF RIGHT AFTER STARTING. I HAVE TO RE-START.”
Owner complaint to NHTSAFiled Jul 17, 2020Exterior lighting, Visibility/wiperODI 11339868
“WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB”
Owner complaint to NHTSAFiled Jan 23, 2020Electrical system, Exterior lighting, Unknown or otherFire reportedODI 11301335
“BI XENON HID HEADLAMPS JEEP GRAND CHEROKEE PASSENGER SIDE HEADLIGHT ISSUES WITH DESIGN AND EXPENSIVE REPAIR AFTER 6 YEARS AS OWNER OF THIS TYPE OF TRUCK. SOMETHING AS SUCH AN CARS/TRUCKS, BULBS OR HEADLAMP HOUSING DESIGN SHOULDN'T BE SUCH A ISSUES ON ONLY 6 YEAR OLD VEHICLE. BLUB WHICH COST OVER $99.99OEM AND $300 AT THE DEALERSHIP JUST FOR BLUB PART PLUS LABOR. IT'S SUCH A SAFELY ISSUES READING MANY MESSAGE BOARDS ON OTHER OWNERS HAVING CONCERNS DRIVING AT NIGHT WITH ONE HEADLIGHT BEING OUT UNTIL THE REPAIR IS MADE OR ISSUES ARE FIXED WITH THIS PROBLEM. WHICH I FEEL IT IS A PROBLEM WITH THE DESIGN CAUSE OF ALL I HAVE READ ABOUT. ONLINE. I WOULD LIKE TO BRING THIS MATTER TO ATTENTION FOR THE MANY DISAPPOINTED CONSUMERS DEALING WITH SUCH ISSUES THAT IS RELATED TO THE SAFETY OF TRAVELING DURING THE EVENING HOURS. CHRYSLER SHOULD BEWARE OF THIS ISSUES IN THEIR TRUCKS AND OFFER RECALLS IF KNOWN PROBLEMS WITH THE DESIGN OR WIRING. JUST DOESN'T MAKE SENSE A NEWER TYPE OF TRUCK ONLY 6 YEAR OLD HAVING SUCH A TYPE OF ISSUES IN DEALING WITH REPLACEMENT OF HEADLAMP BULB WHICH WHEN NEW DOESN'T WORK. NEW YORK N.Y.”
Owner complaint to NHTSAFiled Oct 16, 2018Exterior lightingODI 11140702

Showing 6 of 34 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.