Problems · by component

2012 Jeep Grand Cherokee suspension problems

32 owner complaints to NHTSA about the 2012 Jeep Grand Cherokee cite suspension, 2% of all 1,644 complaints for this model year.

Complaints
32
2% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the suspension

Verbatim from NHTSA complaints, newest first
“Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.”
Owner complaint to NHTSAFiled Nov 9, 2023Suspension, Power train, Fuel/propulsion systemODI 11554291
“The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle would shake uncontrollably while driving over a bump in the roadway. There were no warning lights illuminated. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was not available.”
Owner complaint to NHTSAFiled Jan 12, 2022SuspensionODI 11447231
“Driving Service air suspension light came on then front end dropped as pulled into driveway and put in park. Turned car off then on and suspension didn’t lift towed to mechanic and air suspension was changed. Air suspension light came on not even two years later saying service suspension towed to shop and they said Transfer Case Control module was not working”
Owner complaint to NHTSAFiled Oct 10, 2021SuspensionODI 11436218
“4X4 ACTIVATE ALWAYS IN CITY STREET. SEAT BOTH FRONT VINIL BROKE, FLUID WATER ON THE ROOF BACK WHEN RAININ . SISTEM HIDRAULIC DONT LOWER THE JEEP. DIFICULT TO STARTER.”
Owner complaint to NHTSAFiled Aug 29, 2020Suspension, Power train, SeatsODI 11351996
“I HAVE TWO MAJOR ISSUES. THE FIRST BEING THAT THE LEATHER ON MY DASH HAS COMPLETELY SHRIVELED UP INTO WEIRD BUMPS AND LOOKS HORRIBLE. I'M NOT SURE WHAT WOULD OF CAUSED IT BECAUSE IT IS SOMETHING THAT I HAVE NEVER SEEN BEFORE. THE SECOND THING IS THAT MY BACK RIGHT SUSPENSION IS MESSED UP. THE BACK LEFT SIDE OF MY JEEP SAGS WHEN I PUT IT IN PARK AND AS IT LOWERS INTO PARK LEVEL.”
Owner complaint to NHTSAFiled Oct 3, 2019Suspension, StructureODI 11265823
“TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT A STOP, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO ROCHESTER HILLS CHRYSLER JEEP DODGE RAM (1301 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 652-9650) WHERE IT WAS DIAGNOSED THAT THE FLOORBOARD NEEDED TO BE REPLACED AND THE FRONT PIPE NUTS BOTH PULLED OUT OF THE REAR CROSS MEMBER, WHICH NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.”
Owner complaint to NHTSAFiled Jun 28, 2019Suspension, StructureODI 11228265

Showing 6 of 32 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.