2015 Jeep Grand Cherokee seat belts problems

“The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been provided. After months of delays, you are seeking escalation because the vehicle remains in an unsafe condition and Jeep has not provided a meaningful resolution”

“The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.”

“I simply want to report the long delays (months) in having faulty front seat belt assembly replaced. I had to personally research this as local dealers were 'not aware'. 2015 Jeep Grand Cherokee owners reporting malfunctioning or delayed front seatbelts as critical safety defect that directly impacts occupant protection, and reporting it will track issues and potentially compel manufacturer into faster action, even though this specific issue is now under a warranty extension rather than a recall. The fact that it's a warranty replacement under an extended warranty/bulletin should not result in long delays given the potentially life-threatening problem contributing to overall vehicle safety. Are we waiting for a fatality to have the replacement parts become more readily available, given the Warranty Bulletin (D-21-04) was issued way back in 2021? I should hope not. Or is this a case of, it is what it is (with regards to the delay). Currently, customer service is now telling me the required part will be available March 6, 2026 ... three months after my identifying the cracked seat belt assembly problem. I just want to know if this is (acceptable) reasonable for a life safety issue?”

“After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or…”

“January 2, 2025 - the front passenger seat belt failed to retract. Since we always use the seatbelts when in our vehicle, we have not had anyone sit in that seat since. There were no warning lights, messages or hint of a problem prior to this failure. January 30, 2025 took the vehicle to the local Jeep dealer to have the problem looked at. Per the service order, seat belt was inspected using X90 instructions and it failed. Replacement part ( 1VL06DX9AG) was ordered and I was told it would be 2-4 weeks before the part would be available. February thru early May I would visit the local Jeep dealer, as well as other Jeep dealers I may drive by, to see if the part was available and I was told it was backordered and the waiting list for it was growing. May 28, 2025 - Jeep dealer service rep called me to say that it was still back ordered with no idea on when part would be coming in. Until repaired I remain unable to use the front passenger seat.”

“Passenger seat belt did not retract. No accident or any incident that led to it, normal use. Then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot”