Problems · by component

2004 Kia Sorento structure problems

28 owner complaints to NHTSA about the 2004 Kia Sorento cite structure, 13% of all 220 complaints for this model year.

Complaints
28
13% of all complaints
Crashes
0
Reported by owners
Fires
1
Reported by owners
Injuries
1
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“THIS KIA WAS HOUSED AND STORED IN A GARAGE FOR MOST OF ITS LIFE AND DRIVEN ONLY IN THE SUMMER. IN THE WINTERS OF MICHIGAN IS WAS HOUSED IN A CLEAN DRY GARAGE. THIS KIA WAS A 2 OWNER CAR. I AM THE SECOND OWNER. I HAD DRIVEN IT ONE WINTER AND THIS SUMMER TOOK IT TO GET AN ALIGNMENT BECAUSE IT PULLED TO THE RIGHT. ALIGNMENT CENTER COULD NOT DO THE ALIGNMENT BECAUSE THE WHOLE RIGHT DRIVERSIDE OF THE FRAME WAS RUSTED OUT BEYOND THEIR SAFTY STANDARDS. THE KIA WAS PULLING TO THE RIGHT BECAUSE THE WHOLE FRAME ON THE RIGHT SIDE WAS 80% RUSTED OUT AND THE LEFT SIDE WAS ALSO BUT NOT TO THE EXTENT OF THE RIGHT SIDE. THERE ARE FOOT LONG GAPING HOLES IN THE FRAME DUE TO THE RUSTING. IT IS IRREPARABLE. THERE IS NO SAFE SPOT TO WELD TO TO FIX IT EITHER. AFTER A RAIN I NOTICED THE POOLS OF WATER GO DIRECTLY UNDER THE KIA INSTEAD OF ON THE SIDES POOLING AND DRIPPING OFF THE FRAME ON EACH RIGHT AND LEFT SIDE. A FLAW OF DESIGN BUT A DEADLY IF TRAVELLING AND THE CAR SNAPS IN HALF. THE KIA LOOKS PERFECT AND RUNS PERFECT. THE UNDERSIDE IT'S FRAME IS TOTALLY RUSTED BEYOND REPAIR. KEPT IN A GARAGE AND OUT OF ELEMENTS FOR VIRTUALLY ALL OF ITS LIFE, THIS SHOULD NOT HAVE HAPPENED.…”
Owner complaint to NHTSAFiled Aug 25, 2020StructureODI 11351192
“WHILE MY DAUGHTER WAS DRIVING ON THE HIGHWAY, THE BRAKES FAILED. THE MECHANIC SHOWED ME THE BRAKE LINES TOWARD THE REAR SUSPENSION RUSTED THROUGH. ALSO THE SUPPORT FOR THE REAREND RUSTED THROUGH MAKING THE VEHICLE DANGEROUS TO DRIVE. THE BRAKE LINES FROM FRONT TO BACK WERE CHANGED AND I AM LOOKING TO HAVE THE SUPPORT BRACKETS CHANGED.”
Owner complaint to NHTSAFiled Jan 21, 2020Structure, Service brakesODI 11300856
“OCT, 2016 - I AM THE ORIGNAL OWNER OF THE VEHICLE AND HAD MAINTAINED REGULAR MAINTAINENCE ON THE VEHICLE. I HAD JUST PUT $700 OF NEW TIRES ON VEHICLE AND HAD A ROUTINE OIL CHANGE AND FLUID CHECK BEFORE WE LEFT FOR OUR VACATION. I NEVER HAD ANY ISSUES WITH THE VEHICLE AND I STILL OWN. THE VEHICLE DOES NOT RUN BUT I WANTED TO KNOW WHAT STARTED THE FIRE. MY DAUGHTER AND I WERE HEADED OUT OF TOWN FOR A WEEK, ABOUT 200 MILES INTO THE COMMUTE THE FRONT OF THE VEHICLE BEGAN TO SMOKE FROM UNDER THE HOOD, WE WERE TRAVELING AT 55-60 MPH. AS I WAS EXITING THE 421 HIGHWAY FLAMES BEGAN COMING OUT FROM AROUND HOOD AND THE PAINT ON THE HOOD BEGAN TO BUBBLE UP DUE TO HEAT. I IMMEDIATELY CALLED THE FIRE DEPT, AS I WAS DRIVING, PULLED ONTO THE SHOULDER AND IMMEDIATELY REMOVED MY DAUGHTER AND OUR BELONGINGS FROM THE VEHICLE AND DISTANCED OURSELVES FROM THE VEHICLE. WHEN THE FIRE DEPT ARRIVED THEY PUT THE FLAMES OUT AND THE VEHICLE WAS TRANSPORTED TO A LOCAL SHOP, I HAD THE VEHICLE TOWED BACK TO OUR HOME CITY UPON DEPARTURE FROM OUR VACATION. UPON FURTHER OBSERVATION I WAS ABLE TO SEE THE FIRE STARTED IN THE AREA CLOSEST TO WHERE THE ENGINE MEETS THE DASH ON THE DRIVERS SIDE AND…”
Owner complaint to NHTSAFiled Oct 17, 2019Electrical system, Structure, EngineFire reportedODI 11269088
“2004 KIA SORENTO EX WITH EXTENSIVE RUST DAMAGE TO REAR CROSS-MEMBERS #2 AND #3. DISCOVERED DURING TIRE ROTATION IN NOV 2018, BUT IS OBVIOUS THE DAMAGE HAS EXISTED FOR A SUBSTANTIAL AMOUNT OF TIME. CROSS-MEMBER #2 IS JUST IN FRONT AND ABOVE THE REAR AXLE AND HAS THE MOUNTING BRACKETS FOR THE AXLE STRUTS, WHICH KEEP THE AXLE IN PLACE, IT ALSO HAS A MOUNTING BRACKET FOR THE FUEL TANK, AS WELL AS A PASS THROUGH BRACKET FOR THE REAR BRAKE LINES, AND A MUFFLER HANGER. THE CAR IS NOT SAFE TO BE DRIVEN DUE TO THE IMMINENT DANGER OF A FULL FAILURE. CROSS-MEMBER #2 IS ABOUT 70% RUSTED THROUGH ON THE FUEL TANK SIDE AND PERFORATED IN SEVERAL OTHER PLACES AS WELL. CROSSMEMBER #3 WHICH IS BEHIND THE REAR AXLE CONTAINS NO MOUNTS, BUT A TORSION BAR DOES CONNECT WHERE THE CROSS-MEMBER PASSES THROUGH THE LEFT FRAME RAIL. STRUT MOUNT CONNECTORS ON AXLE ARE ALSO SEVERELY RUSTED. BACKING PLATE FOR REAR DISC BRAKES ON BOTH SIDES IS RUSTED SO SEVERELY THEY CRUMBLE LIKE AN EGGSHELL. CONTACTED KIA AND THEY SAID THEY WILL NOT COVER REPAIR OF THE DEFECT, CASE #12944853 OPENED. IT ONLY TAKES A QUICK SEARCH ONLINE TO FIND THERE ARE MANY CASES OF THIS WITH PARTICULARLY 2004 MODELS.”
Owner complaint to NHTSAFiled Nov 23, 2018Suspension, StructureODI 11153412
“TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO NOTICED THAT THE CROSSMEMBER BARS WERE CORRODED THROUGH AND WERE NOT ABLE TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.”
Owner complaint to NHTSAFiled Aug 30, 2017Suspension, StructureODI 11020676
“WHOLE DRIVING DOWN ROAD STARTED TO LOOSE CONTROL. UPON BRINGING TO A SERVICE STATION FOUND OUT REAR FRAME OF VEHICLE IS COMPLETELY ROTTED AWAY LEAVING SUSPENSION HANGING AND NOT DRIVABLE.”
Owner complaint to NHTSAFiled Oct 10, 2016StructureODI 10915076

Showing 6 of 28 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.