287 owner complaints to NHTSA about the 2007 Lexus ES350 cite air bags, 43% of all 664 complaints for this model year. NHTSA also lists 3 recalls on this component.
“I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn’t able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn’t go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I made all necessary repairs they told me to make a despite my questions about the car being fully functional, they still didn’t warn me and told me that my car was fine every time I took it in or got work done on my car.”
Owner complaint to NHTSA·Filed Nov 12, 2025·Steering, Air bags, Service brakesCrash reportedODI 11698965
“Toyoto confirmed knowledge of problem with inferior dashboard of Lexus es350 2007. A recall which they are telling me now, they will no longer honor had been in effect: "January 21, 2015 — After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles." The PHOTO of my dashboard below, shows the cracks and chipping that has occurred over the years. If the air bag deploys fragments will be disbursed throughout my vehicle. I have two grandchildren that I drive to school each day and this is a very bad situation about to happen. I contacted the customer service numerous times and simply flat out said that they will not own responsibility.”
Owner complaint to NHTSA·Filed Jan 13, 2022·Air bags, Unknown or otherODI 11447282
“I HAVE HAD MY LEXUS SINCE 2007 I HAVE MANY TIMES RECIEVED LETTERS FOR MY RECALL ON THE AIR BAGS RECALL ID RTPW-48Q I CALLED AND SPOKE WITH LEXUS WHO THEN SET UP AN ACCOUNT WITH ME AND THEN FOUND ME A LOCATION TO HAVE THE RECALL FIXED THIS WAS AROUND OCTOBER OF 2018 SINCE THEN I HAVE HAD SOME TROUBLING FINDINGS THAT I BELIEVE MY HUSBAND AT THE TIME HAS POSSIBLY DONE THINGS TO MY CAR THAT COULD POTENTIALLY HARM OR KILL NOT ONLY ME BUT MY 6 YEAR OLD I DO NO MY DASH HAS BEEN REMOVED AND REPLACED AND SINCE IV SEEN MY HUSBAND IN HIS MECHANIC SHOP PULL DASHES OFF I NO HE IS EXPERIENCED I WAS ALSO UNEXPECTEDLY HIS ON MY DRIVER'S SIDE ABOUT 9 MONTHS AGO AND THE CAR SPED OFF AND I WAS TOLD TO NOT CALL THE POLICE BUT A STATE RD WORKER WITNESSED IT WHAT I NEED IS FOR SOMEONE TO HELP ME I KNOW THESE THINGS ARE NOT MANUFACTURED PROBLEMS BESIDES THE AIRBAG PLEASE CAN YOU HELP ME IF RECENTLY FOUND THAT MY BRAKES SEEM TO BE NOT STOPPING AS WELL AND IT SOUND LIKE THERE BAD HOWEVER MY BRAKES WERE DONE ABOUT A YEAR AGO BY MY HUSBAND AND THIS HAPPENED OVER NIGHT PLEASE I NEED A HONEST PERSON TO LOOK AT MY LEXUS AND SEE IF ALTERATIONS HAVE BEEN MADE AND VERIFY MY RECALL MY RECALL ON…”
Owner complaint to NHTSA·Filed Oct 9, 2019·Air bags, Service brakesODI 11267211
“LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.”
Owner complaint to NHTSA·Filed Jan 16, 2019·Air bags, Unknown or other, Visibility/wiperODI 11170438
“TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 90,000.”
Owner complaint to NHTSA·Filed Nov 26, 2018·Air bags, StructureODI 11153768
“MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.”
Owner complaint to NHTSA·Filed Sep 5, 2018·Air bags, Unknown or other, Visibility/wiperODI 11124462
Showing 6 of 287 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026NHTSA vehicle page
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles.
These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A."
Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B."
Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A."
Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B."
Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.