2008 Mercury Milan service brakes problems

“08 merc milan abs did not work and brakes failed almost causing major accidents. I used e brake to stop. Brakes went to floor. Been calling for and dealerships for recalls I find out now about abs malfunctioning noone will fix or get back to me. Leaking brake fluid all around abs module now. Dealerships saying they not fixing abs even on recalls. Ford dealership in East rutherford nj.”

“The ABS brake function checked out during the recall window on Nov. 2 of 2021. The Ford dealer mechanics purged the brake system with fresh fluid and tested the function. Tested OK. The car was used without issue until recently and now the brake pedal goes down nearly to the floor before the brakes engage. It is shocking at first and once used to that the driver will pump the pedal twice for a firm pedal. A recent visit to a Ford dealer to diagnose the issue revealed that the recall is closed and that there is nothing they can do unless I pay the approximately $1000 to replace the ABS Hydraulic module. My complaint is that Ford customer service wants me to pay for this and then submit the invoice to them for review. Wow, I'm not going to do that, since there is no guarantee of reimbursement. This is a KNOWN SAFETY problem that is not being addressed appropriately. I'm a mechanic. They could send me the part free of charge for a sane resolution. I'd eat the labor charge.”

“Was not able to drive my car because you had to press the breaks all the way to the ground in order for the vehicle to attempt to stop. A recall was issued for the hydraulic breaks in 2019 and no parts were available for almost a year. Car has been at the dealership being repaired since August 12, but now they are telling us that the hydraulic breaks issues has caused the break master cylinder to fail - leaving the car unsafe and undrivable but they are expecting us to pay for the replacement of the master cylinder when the dealership openly admitted this was directly caused because of the recall”

“I took the vehicle in earlier this year for the recall on the Brake system. They bled the brakes and said it was fine but now the brakes are just like they were before taking it in. I would assume that the HCU is bad but they did not want to change it out when they had it.”

“RE: NHTSA Campaign Number: 19V904000 Manufacturer Ford Motor Company Components SERVICE BRAKES, HYDRAULIC Vehicle regarding complaint: 2008 Mercury Milan Vehicle Vin: [XXX] Good day, In September of 2021 I took the above mentioned vehicle in for the above stated recall regarding the Hydraulic control unit. The vehicle was taken to Westlie Motor Company 500 S Broadway Minot, ND 58701 (701) 852-1354. The vehicle was tested and did in fact fail the test and I was informed the replacement part would be ordered promptly. After two months of no calls from the dealership I stopped in and was told they had no idea about the part. I was assured it would be looked in to. The first week of December I was called and requested the vehicle be brought in for the recall service. I took the vehicle in December 6th and after two hours was notified service was finished. Upon driving home I immediately noticed the problem had not been fixed. I returned to the dealership upon inspecting the vehicle having noticed the NO obvious repairs had been done. Demanding explanation I was told that it was a miscommunication and recall work had not been done. Only a brake flush and cap…”

“For several years, my vehicle has had an issue with "extended brake pedal travel," making it more difficult to come to a stop with a reasonable effort, and increasing the likelihood of an accident. My vehicle has already been repaired for a prior recall regarding "extended brake pedal travel" (this "repair" did not fix this problem; in fact, it apparently passed the Ford-developed test, thus warranting no significant repair. My father is a Ford automotive technician and he was also surprised by this result. I suspect the Ford-developed "test" to determine whether there is indeed a problem was developed in Ford's favor and does not ensure the safety of the customer/driver.”