33 owner complaints to NHTSA about the 2002 Mercury Mountaineer cite visibility, 8% of all 389 complaints for this model year. NHTSA also lists 2 recalls on this component.
“HELLO AND GOOD DAY, WHEN I 1ST PURCHASED MY MOUNTAINEER (PURCHASED USED WITH APPROX 119,000 MILES) I TOOK IT TO GET IT WASHED. WHEN I WAS GETTING IT WASHED THE REAR HATCH PANEL (THE RECTANGULAR PANEL UNDER THE GLASS WITH THE MAKE AND MODEL NAME) CRACKED AND BROKE APART. I TRIED TO CONTACT FORD AND MERCURY CONCERNING THIS TO EXPLAIN WHAT HAPPENED AND HOW PART OF THE CAR LITERALLY FELL OFF. THEY INFORMED ME THAT THEY WOULD NOT RECALL THIS BUT THAT I COULD TAKE IT TO MY LOCAL DEALER AND THEY COULD FIX IT FOR $750! I DID RESEARCH TO FIND, LITERALLY, THOUSANDS OF COMPLAINTS ABOUT THE SAME EXACT PROBLEM. PEOPLE'S REAR HATCH PANELS ARE FALLING OFF WHILE DRIVING ALL THE TIME, I SEE IT ON THE ROAD ALOT. SINCE THE PANEL FELL OFF, THE RETAINING METAL PIECE THAT HOLDS THE REATCH HATCH CLASP IN PLACE TO THE DOOR, IT RUSTING OFF. THIS IS BECAUSE THE PANEL IS BROKEN OFF AND WATER/ICE HAS RUSTED THE AREA, WHERE USUALLY WATER AND ICE COULD NOT REACH IT. THIS SMALL PROBLEM IS NOT CAUSING MULTIPLE PROBLEMS. I AM CONCERNED THAT MORE OF MY REAR PANEL WILL FLY OFF WHILE DRIVING AND CAUSE AN ACCIDENT I AM CONCERNED THAT MY REAR HATCH PANEL WILL COME OPEN WHILE DRIVING (THE CLASP…”
“MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR”
“TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE REAR LIFTGATE WINDOW AND THE HINGE FRACTURED FROM THE VEHICLE. THE WINDOW FELL ONTO THE CONTACT AND ANOTHER INDIVIDUAL RESULTING IN TWO INJURIES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,596.”
“TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE OPENING THE HATCH ON THE REAR OF THE VEHICLE, IT FRACTURED AND THE GLASS FELL OUT. THE VEHICLE WAS INSPECTED BY A DEALER THAT INFORMED HER THAT HER VIN WAS NOT INCLUDED IN RECALL 01I010000 (VISIBILITY: GLASS, SIDE/REAR). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 127,462.”
“2002 JEEP GRAND CHEROKEE HEATER BLEND DOOR FAILURE NO DEFROSTER HEAT COMPLETE SYSTEM FAILURE OF BLEND DOORS BROKEN HAD TO REPAIR MYSELF BECAUSE OF EXTREMELY HIGH COST FOR DEALER REPAIRS. THIS IS A FAILURE THAT WILL HAPPEN DO TO POOR DESIGN OF PLASTIC PARTS AND WILL HAPPEN TO ALL VEHICLES OF THIS YEAR AND TYPE BECAUSE OF FAILURE OF PLASTIC LIMIT PIN BREAKAGE POOR DESIGN BECAUSE. *TR”
“I HAD DRIVEN MY 2002 MOUNTAINEER TO WORK, I GENTLY PULLED BACK ON THE GEAR SHIFT, TO PUT IT INTO PARK, AND IT BROKE OFF IN MY HAND. I HAD TO LEAVE IT IN DRIVE AND ALSO HAD TO LEAVE MY KEYS IN THE CAR. I DIDN'T REALLY WORRY ABOUT IT BEING STOLEN BECAUSE IT WON'T GO ANYWHERE. I FEEL THAT FORD SHOULD HAVE PUT A RECALL ON THIS MODEL OF MOUNTAINEER, DO TO SO MANY PROBLEMS. TRANSMISSIONS, AUTO WINDOWS, GEAR SHIFTS, WHEEL WELDS, AND NOW A FIRE MAY START IN THE CAR EVEN IF IT'S NOT RUNNING. REALLY, I GUESS WE WILL HAVE TO WAIT TILL ONE OF THEM BLOWS UP, KILLING SOMEONE, BEFORE FORD WILL LISTEN. *TR”
Showing 6 of 33 reports. Read every report on NHTSA.gov.
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.