2009 Nissan Altima Hybrid steering problems

“The contact owns a 2009 Nissan Altima. While attempting to start the vehicle, the steering wheel was locked, preventing the remote start feature from functioning as designed. The vehicle was towed to the residence and was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.”

“The contact owns a 2009 Nissan Altima. The contact stated while attempting to start the vehicle using the key fob, the vehicle failed to start. The contact depressed the brake pedal and ignition button, and the vehicle failed to start. The contact was unable to depress the brake pedal to start the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering lock mechanism needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.”

“The component that failed was the steering lock control, and yes it's available upon request with a tow. I was stranded with no way of getting home. Problem has been confirmed by dealer. The vehicle has been inspected by the manufacturer. No there was no symptoms prior to the failure. 06”

“There's an obvious issue with the steering lock system in 2009 Altimas that Nissan fails to address with a recall. They opened an extended warranty period that ended in 2020 apparently, with no notification from the manufacturer or dealership that this was happening. Also, I have been seeing complaints from owners who did get the steering lock box replaced at that time and are again having an issue where they are not able to use their cars for the very same issue. This needs an immediate recall as this shows negligence on the part of the manufacturer as well as the dealerships to notify owners. An owner should not be liable for costs to fix such issues that are the responsibility of a manufacturer. This is also a safety issue as the car is not reliable and puts the lives of drivers at risk while they can be found stranded in unforeseen and dangerous situations.”

“Parked car at a coffee shop, turned off engine, exited and locked doors. Upon coming back to vehicle, the vehicle would not start. We tried jumping the vehicle battery, that did not work. We tried replacing the battery in the key fobs, that did not work. We inserted the fob into the a lot near the steering column and that did not work. We had the car towed to an auto repair shop who stated the key fobs needed to be reprogrammed, but they didn’t have the equipment to do so. We called a locksmith the reprogram the fobs, but the locksmith was not able to do so. He said the vehicle returned 6 BCM codes. He was able to remove all but 2 and recommended I take care to Nissan. Had car towed to Nissan and they stated the steering column module lock needed to be replaced (quoted $1425 + tax). I mentioned the service campaign from 2017, but I was told my car’s VIN was not eligible for the campaign and repair would be my responsibility. Why is a known issue not being covered by Nissan??”

“The contact owns a 2009 Nissan Altima. The contact stated that the vehicle failed to start. Additionally, the steering wheel was locked. A message to wiggle the steering wheel while depressing the PUSH to START button was displayed. The contact stated that she followed the instructions however, the failure persisted. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Nissan TSB Number: NTB17-018. The manufacturer was not notified of the failure. The failure mileage was unknown.”