2020 Nissan Leaf electrical system problems

“I purchased this 2020 Nissan Leaf S Plus on September 22, 2020 for $39,104. The vehicle was fully functional when I delivered it to Nissan's authorized service center to comply with NHTSA Recall 24V-700. Following the software update performed by Nissan's technician, the vehicle would not operate. It has remained inoperable since that date. Nissan provided a rental vehicle, which I am currently using. I did not cause this damage. I complied fully with Nissan's recall instructions. Nissan's own repair process destroyed the functionality of my vehicle.”

“In XXX, my 2020 Nissan Leaf experienced a catastrophic battery failure while plugged into a Level 3 DC fast charger at the Nissan dealership where the vehicle was originally purchased. During the charging session, the high-voltage traction battery severely overheated, physically expanded/swelled, and tripped a major vehicle fault sensor. The dealership confirmed the battery was permanently damaged and rendered the vehicle entirely inoperable. Initially, Nissan corporate quoted $22,000 out-of-pocket to replace the defective battery. A few weeks after this safety incident, a national safety recall was officially issued regarding Nissan Leaf high-voltage battery defects and fire risks during fast charging. Approximately two years later, I received an official letter from Nissan offering a vehicle buyback due to the recall and lack of replacement parts. I spent three months actively working with a Nissan corporate representative to finalize the buyback paperwork. However, with the claim nearly complete, Nissan abruptly closed the case without resolution and transferred it to a third-party administrator, [XXX], forcing me to restart the entire process from the…”

“Vehicle: 2020 Nissan Leaf SV, VIN [[XXX]], ~55,000 miles Recall: R24B2 / NHTSA campaign 24V700000 (battery may overheat during Level 3 charging — fire risk) I brought my vehicle to Conicelli Nissan (Conshohocken, PA) for the R24B2 recall software update.The vehicle has been held at the dealership since on or about XXX with the recall remedy incomplete; the dealer says it cannot proceed without Nissan's approval (dealer case XXX). I opened case XXX with Nissan Consumer Affairs requesting rental coverage while the vehicle is grounded for this safety recall. Nissan verbally denied the request on XXX and refused to put the denial in writing. I have no transportation. Nissan provided rental cars to owners in its XXX Leaf battery recall until repairs were complete, but refuses the same here. I ask NHTSA to intervene: (1) compel completion of the recall remedy, and (2) require Nissan to provide alternate transportation while the vehicle is grounded for a safety recall its own procedure failed to remedy.”

“The contact owns a 2020 Nissan Leaf. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 24V700000 (Electrical System). The contact stated that 100 miles of using the ED system, the power reduced message was displayed. The contact stated that the battery became disabled. The vehicle was taken back to the local dealer, but the vehicle was not diagnosed or repaired after a week. The manufacturer was contacted, and a case was opened, but no further assistance was provided. The failure mileage was approximately 80,000.”

“SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a working repair. Nissan failed to disclose that the recall patch could brick a functioning EV. Loaner support was revoked prematurely forcing 850 in out of pocket rental costs. Inadequate buyback offer via Morley Companies was rejected. Factory recall update rendered vehicle useless and unsafe to operate.”

“This recall appointment does not take 2 hours to complete. The dealer quoted me 1-2 days with an inability to offer a loaner vehicle. Several Leaf owners have completed the recall appointment and subsequently been left stranded because the car went into an undrivable mode leaving the owner stranded and incurring towing and rental fees for weeks without resolution. Nissan Consumer Affairs has denied to consider a buyback without taking the vehicle in for the recall notice even though the recall notice successfully being applied does not guarantee the car will not stop abruptly after that visit. Without the recall appointment, Nissan has limited my ability to safely fast‑charge, preventing me from using the full functionality of the vehicle. Nissan is conditioning buyback eligibility on my willingness to undergo the recall inspection, even though the recall remedy has repeatedly resulted in battery failure and sudden loss of power for other Leaf owners. This effectively forces me to expose myself to a known safety hazard in order to qualify for a remedy Nissan itself acknowledges may be required. I am being denied both safe vehicle operation and access to the…”