2007 Subaru Outback air bags problems

“I purchased this 2007 Subaru Outback for my daughter after checking Subaru's official recalls website. That site listed Takata recall WQR-53 as completed [XXX]. My independent Subaru-certified mechanic diagnosed code 72 on the passenger airbag circuit and referred me to Don K Subaru in Whitefish, noting that the master technician there had trained him on the recall procedure. Don K installed Subaru test harness P on that circuit. Code 72 cleared, and the technician's written conclusion was that the inflator needs replaced. I opened case [XXX] with Subaru Customer Advocacy. Across two emails, their representative Tyler gave two different completion dates: [XXX], then [XXX]. He later admitted the first date was only the recall's effective date. Subaru's public website still displays [XXX]. I have asked twice, in writing, for the part number of the inflator that was installed and whether it was an interim Takata unit or the final non-Takata remedy. Subaru has not answered. A safety-critical airbag inflator throwing a failure code after a recall repair is not something I can accept as closed. I'm filing this complaint because Subaru's own records cannot agree on…”

“The contact owns a 2007 Subaru Outback. The contact received notification of NHTSA Campaign Number: 20V003000 (Air Bags). The vehicle was taken to the local dealer for the recall repair; however, the dealer declined to repair the vehicle due to possible damage to the dashboard while replacing the air bags. The vehicle was not diagnosed or repaired. The contact had not experienced a failure. The manufacturer was made aware of the issue.”

“A couple of months ago I noticed the airbag lamp stayed on after starting my car. After I had parked and later restarted the car, the airbag light went off as normal. A month or so later the airbag light again stayed on after starting the car. I also noticed that the passenger airbag indicator (on or off) didn’t seem to be working. It didn’t say “on” or “off”. It only said “Passenger”. I took it to the dealer and they diagnosed it and said I needed a new overhead lamp assembly that would cost $400 installed. They said it would take several days (it took over 2 weeks) to get the part. In the meantime, they could not tell me whether the airbag system would function properly in an accident. The part was ordered and I kept driving the car, hoping the airbag light wouldn’t stay on which was very stressful. The repair was finally made today and appears to be functioning properly. After some online research, I found out that this is a known issue with these cars. There is a soldered connection inside the overhead lamp assembly that was either improperly or insufficiently soldered or used defective solder. People have videos posted online of them taking the assembly…”

“The Airbag light on my dash was lighting intermittently. I called Kendall Subaru here in Fairbanks, AK and was told I shouldn't drive the car as such a light indicated a problem with my airbags and that even a low level bump could set them off or that they might not function at all in a major accident. I scheduled an appointment to have this problem diagnosed. They told me there was a fault in the wiring and that I'd have to have the passenger seat indicator replaced. I have done some online research and found that there are several instances of faulty soldering in the wiring for the indicator. This would seem to me to be a reason for Subaru to issue a safety recall as a pot hole hit could set this thing off or people could get killed because the airbag didn't deploy! Kendall told me that they didn't have the part in stock. It would be in in 7-10 days. That was a month ago. I have noticed that since my vehicle was in for diagnosis, that the light has only come on whe the car is started, like it's supposed to!”

“WAS TOLD TO COME HERE TO RENDER A COMPLAINT. THEY WANT ME TO TRAVEL 4HRS THERE AND 4HRS BACK TO GET RECALL DONE. AT THIS TIME I AM UNABLE TO GET THIS DONE. AND I DON'T BELIVE I SHOULD HAVE TO PUT 8HRS OF WEAR AND TEAR ON MY VEHICLE FOR A SAFETY RECALL WHICH IS THE MANUFACTURERS RESPONSIBILITY.”

“AS I'M DRIVING MY AIRBAG LIGHT COMES ON AND ALL THE LIGHTS ON THE DASH STARTS FLASHING AND CRUISE CONTROL GETS DISCONNECTED ONE DAY IT WILL HAPPEN NEXT DAY IT WON'T”