2022 Toyota Highlander structure problems

“I am writing to formally express my dissatisfaction regarding a failure of the power liftgate on my Toyota Highlander and the fact that I was required to pay out of pocket to have it repaired. The liftgate is an important and frequently used component of the vehicle, and I did not expect it to fail under normal use. When the liftgate stopped functioning properly, I was faced with an unexpected and costly repair expense. I believe Toyota should take responsibility for this failure, particularly given the nature of the component and the circumstances surrounding the repair. I purchased my Highlander with the expectation that Toyota’s reputation for quality and reliability would be reflected in the vehicle. Having to pay for a repair resulting from a failed liftgate has been extremely disappointing and has diminished my confidence in the vehicle and the Toyota brand. I am requesting that Toyota review my situation and consider reimbursing me for the cost of the repair. I would also appreciate an explanation as to why this failure occurred and whether Toyota is aware of similar liftgate issues with this model. I am happy to provide my repair invoice, vehicle…”

“In the past 3 days, the trunk of the vehicle has opened on its own even though it was locked. This has also happened 3 additional times in the past since I have taken it to the Toyota service center in Fairlawn, NJ. I am concerned because yesterday, I was at a supermarket and was inside for about 15 minutes and when I came out, the back was opened. This has not happened while I was driving but I was fortunate that nothing was taken from the vehicle.”

“The fender liner detached and was getting caught up in the tire, I had to pull it out and then it was dragging on the ground. It was hard to turn because it was getting under the tire. Finally, one was pulling into my driveway and I felt a bump. I thought I’d ran over something, it was the fender liner underneath the truck. These liners are made of terrible materials. I never had a problem with one until this truck.”

“While traveling on interstate highways from [XXX] to [XXX], the front lower bumper cover on my 2022 Toyota Highlander Limited (VIN [XXX]) partially detached during normal driving at approximately 81,859 miles. The aluminum crash bar became exposed. The vehicle is subject to NHTSA Recall 23V-720 regarding the front lower bumper cover detaching while driving. This incident appears to be the exact defect described in the recall. Fortunately, no crash or injuries occurred, but complete separation could have created a serious roadway hazard.”

“The contact's daughter owns a 2022 Toyota Highlander. The contact stated while driving approximately 65 MPH, the contact noticed an abnormal sound coming from the exterior of the vehicle. The driver pulled to a highway hot shop. Upon inspection, the contact noticed that the upper side of the lower front bumper cover had detached and the cover was hanging and dragging. The contact secured the cover with strings and was able to continue driving. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V720000 (Structure); however, the dealer refused to complete the recall repair due to collateral damage caused by the cover dragging. The vehicle was then taken to Toyota of Manhattan (679 11th Ave, New York, NY 10019), where the contact was denied assistance because the previous dealer had already opened a case. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.”

“The contact owns a 2022 TOYOTA Highlander. The contact stated that the front upper bumper assembly is separating from the headlight on the passenger side, creating a noticeable gap on the fender portion directly below the headlight. The contact referenced NHTSA campaign number: 23V720000 (STRUCTURE), however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,827.”