2020 Toyota RAV4 structure problems

“Subject: Vehicle Safety Complaint – Loose and Wobbling Hood on 2020 Toyota RAV4 XLE I am filing a safety complaint regarding my 2020 Toyota RAV4 XLE. The hood is loose and wobbles excessively. It moves when pressed while closed, appears uneven, and shakes or bounces while the vehicle is in motion. I am concerned that the hood may not be securely latched and could open while driving, creating a serious safety hazard. My vehicle has also undergone front-end accident repairs. I want the hood latch, secondary safety catch, hinges, alignment, mounting hardware, and any components affected by the prior repairs inspected to determine the cause of this issue. I am requesting that Toyota open a formal safety case, document the complaint, investigate whether this condition is a known safety concern, and arrange an appropriate inspection and corrective repair. I would also like Toyota to determine whether the issue is related to a manufacturing defect, a component failure, or the previous front-end repairs. Please provide a case number and written confirmation of the next steps. I am also considering reporting this issue to the National Highway Traffic Safety Administration (NHTSA).”

“The rear liftgate is no longer aligned and does not sit evenly when closed. After noticing the uneven fit, I inspected the liftgate hinges and found that both metal hinge brackets appear to be cracking and splitting at their mounting points. There were no warning lights or messages before the problem appeared. I am concerned that the hinges could fail completely, causing the liftgate to fall unexpectedly, detach from the vehicle, or create a road hazard while driving.”

“The contact owns a 2020 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the contact noticed that there was an unusual sound coming from the rear of the vehicle. The contact parked and inspected the vehicle. The contact stated that upon opening the rear passenger's side door, the contact noticed water leaking from the bottom of the door panel onto the ground. The contact stated about a gallon of water leaked from the rear passenger's side door panel. The vehicle was taken to the dealer, where the contact was informed that the repair was not covered under a recall. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to the dealer for inspection. The failure mileage was approximately 60,000.”

“The contact owns a 2020 Toyota RAV4. The contact stated that while driving, the contact observed a swishing noise coming from the rear passenger door. Upon inspecting the vehicle, the contact noticed the swishing noise when moving the door. The vehicle was taken to a dealer, where it was diagnosed that water had collected in the rear passenger door and all door seals needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.”

“Hinges on the trunk wore out abnormally fast causing the struts to fail and trunk to misalign causing further lift gate damage. Caused a roughly one inch gap in the trunk there light was visible and wind can be felt through. If not addressed the hinge will rip off and the trunk will go with it.”

“I am having a failure of my liftgate. My liftgate hinges are cracked and pulling away. The welds are cracked and weak. The liftgate does not close properly. I fear my liftgate will fall off and this could cause safety concerns for other vehicles behind me as well as potential harm to passengers in the back seat. I have a call into the dealer where my 2020 RAV4 Adventure was purchased but have not heard back from them yet.”