2009 Volkswagen Jetta service brakes, hydraulic problems

“The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The contact stated that while driving on several occasions at various speeds, there was a burning odor coming from outside the vehicle, and the odometer was inoperable. The ABS, Brake, DRL, and EPC warning lights were illuminated. During the failure, the vehicle drove like the parking brake was engaged. The contact stated that on two separate occasions, while driving and experiencing the failures, the vehicle was pulled over to the side of the road, and the contact exited the vehicle, and observed smoke coming from all four wheels. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the cylinder to the ABS module had failed to communicate with the computer and needed to be replaced. The vehicle was not repaired, but the contact was made aware of an associated recall. The vehicle was taken to a dealer where it was diagnosed, and determined that the ABS module was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer…”

“The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at 50 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact stopped driving the vehicle due to safety concerns. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.”

“The contact owns a 2009 Volkswagen Jetta. The contact stated that ABS and the ESC warning lights illuminated intermittently. The contact became aware that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced; however, the dealer informed the contact that the manufacturer had denied the recall repair coverage due to lack of communication between the computer and the ABS module. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 157,000. Parts distribution disconnect.”

“The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC)) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning chime was activated, and the warning light had illuminated on the instrument panel along with several other unknown warning lights. The dealer was contacted, and the vehicle was taken to be diagnosed. The contact was informed that the ABS module needed to be replaced. The contact stated that the dealer attempted to charge for the ABS module replacement despite the recall campaign stating that the ABS module should be replaced. The dealer stated that because the ABS had not experienced a failure, there would be a cost out-of-pocket to replace the ABS module. The manufacturer was not made aware of the issue. The failure mileage was 115,000. Parts distribution disconnect.”

“The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) which was associated with the VIN. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) by updating the ABS control module software; however, the failure recurred. The dealer informed the contact that the ABS module required replacement but that the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000.”

“The contact’s daughter owns a 2009 Volkswagen Jetta. The contact stated that on several occasions while her daughter was driving at undisclosed speeds, several unknown warning lights intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS had failed and needed to be replaced. The contact was informed that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was then taken to the dealer where it was diagnosed that the ABS control module software needed to be updated and the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be responsible for the cost of the repair. No additional assistance was provided. The failure mileage was approximately 228,255.”