2013 Volkswagen Tiguan steering problems

“When driving down the highway, my power steering went out with zero warning or indicators leading up to it going out. Upon researching, this is a problem that many people have experienced with this make and model of vehicle.”

“Steering of the vehicle, gets stiff and looses the ability to drive smoothly, this happened after driving the car a couple of minutes, this put other people at risk because it happens when you start the vehicle and makes the steering hard to steer, also when the steering light goes off the steering wheel feels very loose. it appeared on my dashboard about 2 months ago and took it to the shop and the mechanic told me that he couldnt find anything on it. re calibrate the steering and got the car back but the problem still continues, upon investigating this a very common problem among VW's and to fix it, it cost thousands of dollars”

“A few days prior to this incident, I noticed a crunching noise as I would turn the steering wheel every now and then. As I was turning right to pull into my driveway, I heard the clock spring crunch and finally give up. Airbag light on. Airbag error when I start the car. Steering wheel buttons and horn unresponsive.”

“The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately at 70 MPH, the power steering failed. The contact had to use arm strength to pull the vehicle safely off the road. The contact stated she noticed a red warning light illuminated on the left side of the instrument panel. The contact was able to return the power steering function after waiting for about 20 minutes with the engine off. The contact stated that the power steering failure had also occurred at street speeds of approximately 30 MPH. The contact was able to drive the vehicle to a dealer who diagnosed that the failure was due to the vehicle battery and replaced the battery. The contact stated that the failure occurred again. The vehicle was not returned to the dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.”

“While driving on the freeway the red power steering warning light along with a loud warning signal came on and I could not steer the car anymore. The whole steering system broke down without prior warning or accident. Talking to Volkswagen the customer service told me while regrettable things like that could happen but I think this is a serious safety hazard that could have cost lives.”

“The clock-spring in our VW Tiguan broke/snapped disabling the electronics on the steering wheel - including the vehicles horn and airbag which are both safety features. There are numerous other people having a similar experience on Twitter. We are being told by VW that the vehicle is still safe to drive which is frankly, insulting. The VW dealership/Indigo Auto Group in San Rafael, CA has verified this as an issue and there is a clock-spring shortage with no ETA on resolution.”