Problems · NHTSA complaints

2004 Cadillac Escalade Ext problems

Owners filed 81 complaints about the 2004 Cadillac Escalade Ext with NHTSA between Dec 2003 and Jul 2025. The most-cited component is electrical system (26).

Complaints
81
Filed with NHTSA
Crashes
11
Reported by owners
Fires
6
Reported by owners
Injuries
27
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system26
  2. Service brakes21
  3. Air bags8
  4. Seats6
  5. Exterior lighting5
  6. Fuel/propulsion system5
  7. Power train5
  8. Suspension4
  9. Engine4
  10. Vehicle speed control4
  11. Steering4
  12. Equipment4
  13. Seat belts3
  14. Electronic stability control (esc)2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20032
20044
20059
20063
20073
20081
20093
20106
20114
20126
20137
20148
20154
20161
20175
20184
20193
20201
20210
20222
20230
20241
20254

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

26 reports1 crash3 fires
“I don’t know all I stopped driving it because it is not shifting right and I can’t ark it for some reason . I have to leave it in reverse and then turn off and put rocks so it does not move. Not safe, one day I drive 30 minutes later it is this way.”
Owner complaint to NHTSAFiled Jan 29, 2025Electrical system, Unknown or otherODI 11639247

Service brakes

21 reports
“At speeds of 50 mph and above, my vehicle does the death wobble. Any time I hit a tiny crack in the road, going higher speeds. The person that sold he this car knew it did not pass emissions in September 2024 and I bought it in November 2024. A dealership checked car fax for me after I bought it. And this person rolled back the odometer also. I found this out after I purchased it.”
Owner complaint to NHTSAFiled Jan 22, 2025Suspension, Structure, Service brakesODI 11637676

Air bags

8 reports6 crashes
“TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BRICK WALL. DURING THE CRASH, THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE. IN ADDITION, THE FRONT AND REAR SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE PASSENGERS. THE DRIVER SUSTAINED A LEFT LEG LACERATION AND LEFT SHOULDER INJURY. THE FRONT PASSENGER SUSTAINED INJURIES TO THE CHEST AND RIGHT KNEE AND THE REAR PASSENGER SUSTAINED FIVE FRACTURED VERTEBRAE. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (INTEGRITY GM OF CHATTANOOGA, TN) WERE NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.”
Owner complaint to NHTSAFiled Aug 31, 2017Air bags, Seat beltsCrash reportedODI 11020884

Seats

6 reports3 fires
“TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 65 MPH, REAR PASSENGER SEAT BECAME HOT AND CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER AND EXTINGUISH THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT DESTROYED, ONLY THE SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 232,000.”
Owner complaint to NHTSAFiled Jan 10, 2017SeatsFire reportedODI 10944125

Exterior lighting

5 reports
“When this device is used to replace the Flasher Module (my had failed so I ordered this replacement from Amazon) I found that the brake light circuit to any trailer connected tot he vehicle would no longer work. Under further research on Amazon via reviews and other online sources, I found that all of the Chinese clone parts have this same failure mode. Since most people check trailer lights with Directionals or 4 Way flashers, they would not be aware of the failure of the brake (stop) lamps not working on the trailer leading to critical dangerous situation if they need to slow as the driver behind them is likely to rear end the trailer due to the failure of the stop lamps to light.”
Owner complaint to NHTSAFiled Jul 20, 2025Exterior lightingODI 11674809

Fuel/propulsion system

5 reports
“Searching of Google results indicates this is a known problem with these vehicles. I am unable to put fuel/gas in the tank because the vapor safety system fails! Having to replace the entire vapor purge and canister assembly is very costly when this known safety hazard should have been taken care of by the manufacturer.”
Owner complaint to NHTSAFiled Feb 28, 2024Fuel/propulsion systemODI 11574499
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.