Problems · by component

2004 Cadillac SRX steering problems

26 owner complaints to NHTSA about the 2004 Cadillac SRX cite steering, 12% of all 218 complaints for this model year. NHTSA also lists 1 recall on this component.

Complaints
26
12% of all complaints
Crashes
3
Reported by owners
Fires
1
Reported by owners
Injuries
2
Reported by owners
01 —Owner reports

What owners say about the steering

Verbatim from NHTSA complaints, newest first
“THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.”
Owner complaint to NHTSAFiled Apr 7, 2021SteeringODI 11406868
“THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .”
Owner complaint to NHTSAFiled Nov 4, 2019Steering, Electronic stability control (esc)ODI 11277938
“SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS GETTING WORSE AND I SPENT ALL THE MONEY I HAD SAVED SO MY WIFE COULD HAVE HER CADILLAC.”
Owner complaint to NHTSAFiled Mar 18, 2018Steering, Unknown or otherODI 11080000
“I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NOVEMBER 3, 2017, AS I WAS ROLLING OUT OF THE DRIVEWAY THE VEHICLE CUT OFF IN MOTION. SOMETHING IS WRONG WITH THIS VEHICLE LOSING POWER WITHOUT NO NOTIFICATION TO THE DRIVER UNTIL IT HAPPENS. THIS NEEDS TO BE RECALLED FOR THESE 2004 SRX CADILLAC VEHICLES. ALSO THE SCREENS CONSTANTLY SAYS CHECK STABILITY SYSTEM, OR REDUCED ENGINE POWER AND TRACTION CONTROL. PLEASE THIS HAS TO BE A RECALL BEFORE SOMEONE GETS KILLED.”
Owner complaint to NHTSAFiled Nov 9, 2017Steering, Electrical system, EngineODI 11044962
“2004 SRX STABILITY SYS READY COMES ON AND THE STEERING PULLS LEFT OR RIGHT ABS LIGHT , BRAKE LIGHT , COMES ON NO ONE SEEMS TO KNOW WHAT IT IS OR WHAT TO DO HELP”
Owner complaint to NHTSAFiled Oct 18, 2017Steering, Electronic stability control (esc), Service brakesODI 11034275
“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”
Owner complaint to NHTSAFiled May 30, 2017Steering, SuspensionODI 10992341

Showing 6 of 26 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026NHTSA vehicle page
02 —Related recalls

1 recall on this component

Steering: linkages

Free remedy

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.

SteeringReported Jun 9, 2004NHTSA 04V273000
Data from NHTSA Recalls API · synced Nov 8, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.