42 owner complaints to NHTSA about the 2012 Cadillac SRX cite suspension, 10% of all 417 complaints for this model year. NHTSA also lists 2 recalls on this component.
“The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and had the recall service completed. Approximately six months after the repair was performed, the contact observed that the two rear wheels appeared misaligned relative to the front wheels. The contact also observed severe inner tread wear on the rear tires. The contact believed that the dealer failed to perform a full wheel alignment during the initial recall repair. The dealer was notified of the failure, and the contact requested confirmation that the wheel alignment was performed; however, the dealer was unable to provide the confirmation. The manufacturer was notified of the failure. The failure mileage was 114,401.”
“Braking after hitting a pothole was a nightmare! No warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1.450.00 after having to pay for this part. Still haven’t been reimbursed. Also headlights are very dim and can’t see at night!! I’ve asked multiple mechanic shops and no one has an answer for me. So have to use my high beams or else I can’t see anything at night . Very unsafe and no one can help me resolve this issue.”
“To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac SRX. We installed new tires on our SRX in August 2022 (Michelin Defender 235/55 R20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at Lakeside Chevrolet in Rockwall Texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to…”
“There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886.00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive”
“I was driving down a highway and all of the sudden the back end of my car started swerving back and forth. I almost lost control, but managed to get it slowed down without causing an accident. I knew something major was wrong and the dealer I bought the car from was about 5 miles away. I managed to get it there safely, but could only do 10-15mph or the swerving was too much and I would have lost control. No warning lights came on and my steering wheel was even crooked. I had no issues prior to this. I always take my car to the dealer for oil changes/tire rotations and they have never found anything wrong. When the tech inspected my car, he determined the toe link broke. They checked for a recall and it said it was fixed in August of 2021. I bought the car in February 2022. I knew nothing about the recall or this issue. The tech said it was repaired with the same 3 piece style setup that the recall was for to begin with. Also, that they fix the recall with one whole piece now. The dealer wouldn't warranty it again since the computer documented it had already been done. I called Cadillac to see if I could get reimbursed, since the same style faulty parts were…”
“The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.”
Showing 6 of 42 reports. Read every report on NHTSA.gov.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.