2020 Cadillac XT6 problems

“UNACCEPTABLE SAFETY HAZARD: General Motors & Cadillac Need to Take Responsibility I am writing this to urge Cadillac and General Motors to address a critical safety issue before someone gets seriously hurt or dies. While driving my 2020 Cadillac XT6 over an overpass in XXX, the vehicle suffered a complete electrical breakdown. Every dash light flared up, and I instantly lost total control—NO steering assist, NO acceleration. Being stranded in a moving vehicle without control on an elevated roadway was terrifying. This car has under 50,000 miles. It is currently on its 6th service visit at Stevens Creek Cadillac and has been sitting in their shop for 3 full weeks with zero answers or progress. I trusted Cadillac again even after my 2006 SRX had to be donated under 150k miles following 2 transmission replacements and endless issues. But experiencing a sudden, total power failure at highway speeds crosses every line. I am fearful to take this vehicle back. I do not feel safe put back behind the wheel. GM and Cadillac really should not sell these vehicles until their electrical issue is safe. I opened a case with GM and they said that the buy back was denied which…”

“The contact owns a 2020 Cadillac XT6. The contact stated that while accelerating from a complete stop and driving below 30 MPH, the vehicle shuddered, hesitated, and jerked. The vehicle was taken to the dealer, where it was diagnosed with burned transmission fluid and excessive metal shavings inside the fluid. The dealer determined that the transmission needed to be replaced. The vehicle was scheduled to be repaired. The contact associated the failure with NHTSA Campaign Number: 20V668000 (Power Train). The manufacturer was notified of the failure by phone and offered to cover 50 percent of the cost of the repair. The failure mileage was 16,000.”

“The contact owns a 2020 Cadillac XT6. The contact stated that while reversing at an undisclosed speed, the rear-view camera screen was intermittently dark and inoperable. The camera malfunction warning light was illuminated. The vehicle was taken back to the residence. The failure mileage was approximately 41,000.”

“Vehicle has a known condition with many same year make and model that could cause the engine coolant thermostat to open at a lower temperature than intended. This condition has occurred. As a result the Malfunction Indicator Lamp (Check Engine Light) illuminates and a diagnostic trouble code is set and “steering assistance reduced” appear. The engine cooling fans also run after the engine is switched off. A recent bulletin has been posted to the 2021 Cadillac XT6 but is present in our 2020 as well. Upon calling the dealer our VIN was not on said recall/bulletin.”

“I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times”

“There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air…”