Problems · by component

2000 Chevrolet Impala suspension problems

33 owner complaints to NHTSA about the 2000 Chevrolet Impala cite suspension, 4% of all 829 complaints for this model year.

Complaints
33
4% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the suspension

Verbatim from NHTSA complaints, newest first
“I HAVE SEEN A LOT OF PEOPLE SAY THAT THEIR RACK AND PINION HAS BROKEN AND THEY HAVE FIX IT AND IT HAS BROKEN AGAIN. THE RACK AND PINION ON MY CAR HAS BROKEN. I DONT FEEL VERY COMFORTABLE WITH DRIVING THIS CAR AT ALL. THEY TOLD ME THAT THE TIRE IS ABOUT TO FALL OFF. CAN YOU PLEASE GET THIS FIX. THE CAR HAS BEEN DRIVING VERY WELL ON THE STREETS AND HIGHWAY. IT HAS STARTED TO SHAKE WHILE I WAS ON THE HIGHWAY. I MADE IT HOME SAFE TO BE TOLD THAT MY RACK AND PINION HAD BROKE. I FEAR FOR MY LIFE IF SOMETHING WOULD HAVE HAPPEN AS I WAS DRIVING ON THE HIGHWAY.”
Owner complaint to NHTSAFiled Feb 2, 2016Steering, SuspensionODI 10823725
“MY 2000 CHEVY IMPALA HAS REAR END NOISES WHEN DRIVING OVER SLIGHT ROAD BUMPS. MY MECHANIC INSPECTED CAR REAR END AND FOUND BOTH REAR STRUT TOWERS BADLY RUSTED, ESPECIALLY IN TRUNK, WITH NOT MUCH SUPPORT FOR STRUT MOUNTS. I WAS TOLD THE REAR END WILL EVENTUALLY COLLAPSE AND CAR WILL NOT BE DRIVABLE. CURRENTLY, THERE IS VERY LITTLE ROOM BEFORE STRUT MOUNTS WILL TOUCH BOTH REAR TIRES DUE TO RUSTED STRUT TOWERS, A DEFINITE SAFETY CONCERN. WHAT I READ ELSEWHERE IS THAT ON THE FIRST 2000 NEW YEAR W-BODY DESIGN, THERE IS OVERLAPPING SHEET METAL AT THE TOP OF THE TOWERS, THAT GM DID NOT SEAL. SO IT'S A HUGE MOISTURE TRAP, CAUSING RUST TO OCCUR. LATER YEARS GM PUT IN PLASTIC SHIELDS IN THE WHEEL WELLS. AND WHETHER THEY PUT A SEALER IN WHERE THE METAL PANELS OVERLAP WASN'T MENTIONED. THIS 15 YEAR OLD CAR HAS VERY LITTLE OVERALL BODY RUST, BELOW AVERAGE MILES, MECHANICALLY RUNS GREAT AND HAS MANY MORE MILES TO GO. IT IS UNFORTUNATE THIS GM OBVIOUS DESIGN FLAW NOW HAS TO COST ME TO REPAIR IF I WANT TO CONTINUE DRIVING MY CAR. VERBAL ESTIMATES QUOTED ARE ACTUALLY MORE THAN KELLY BLUE BOOK VALUE OF THE CAR. I HAVE BEEN A LOYAL CHEVY OWNER STARTING WITH MY FIRST 1963 CHEVY…”
Owner complaint to NHTSAFiled Jun 2, 2015SuspensionODI 10723009
“I HAVE A 2000 IMPALA THAT HAS THE REAR STRUT TOWERS BEGINNING TO RUST OUT BADLY. THERE HAS BEEN NO INCIDENT YET AS I CAUGHT THIS ON ONE OF MY VEHICLES INSPECTIONS. IF THIS WERE TO RUST COMPLETELY OUT THE REAR TIRES COULD COME OFF OF THE CAR WHILE IN MOTION. I HAVE TRIED TO CONTACT GENERAL MOTORS, BUT GOT NO RESPONSE. THIS DEFECT RENDERS TO CAR PRETTY MUCH USELESS. THANKS FOR YOU TIME. *TR”
Owner complaint to NHTSAFiled Nov 23, 2009Suspension, StructureODI 10293226
“TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT END OF HER VEHICLE VIBRATES SEVERELY. THE TIE ROD ENDS, RACK, TRANSMISSION MOUNTS, TIRES, INTERMEDIATE SHAFT, AND BOTH AXLES HAVE BEEN REPLACED, BUT THE VIBRATION STILL PERSISTS. ON MARCH 6, 2009, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC AND PAID $600 TO HAVE THE VEHICLE REPAIRED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER INFORMED HER TO TAKE THE VEHICLE TO ANOTHER DEALER FOR DIAGNOSTIC TESTING, WHICH WOULD COST $88. THE FAILURE MILEAGE WAS 125,000.”
Owner complaint to NHTSAFiled Mar 6, 2009Steering, SuspensionODI 10260955
“VEHICLE WAS AT DEALER FOR LEFT AXLE SEAL LEAK. NEXT DAY VIBRATION NOTICED WHILE SLIGHT RIGHT TURN PRESSURE ON WHEEL. RETURNED VEHICLE TO DEALER. COULDN'T FIND PROBLEM ON LOT. AFTER TESTING ON ROAD FOR 2 MINS. IT WAS DETERMINED THAT TRANSMISSION HAD TOTAL FAILURE. *TR”
Owner complaint to NHTSAFiled Oct 31, 2007Suspension, Power trainODI 10207517
“EVER SINCE I BOUGHT MY CAR I HAVE HAD PROBLEMS WITH MY WHOLE POWER STEERING AND SUSPENSION SYSTEM. I HAVE SPENT OVER $2000 DOLLARS OVER THE PAST TWO YEARS FIXING PARTS THAT RELATE TO ANYTHING FROM THE WHEEL BEARING, RACK & PINION, BALL JOINTS AND NOW LOOKS LIKE MY POWER STEERING IS READY TO GO OUT. BASICALLY EVERYTHING MAJOR ON THE FRONT HAS FAILED. MY WARRANTY WOULDN'T COVER BECAUSE THEY SAID IT'S NORMAL WEAR AND TEAR. I FEEL IT'S A DEFECT BECAUSE IT SEEMS LIKE THE SAME THINGS KEEP FAILING OVER AND OVER. I REALLY DEPEND ON MY CAR TO GET TO WORK AND FEEL THIS IS A MATTER THAT NEEDS TO BE LOOKED AT A LITTLE MORE CLOSER AND TAKEN SERIOUSLY BECAUSE FROM WHAT I SEE, A LOT OF 2000 CHEVY IMPALA OWNERS HAVE COMPLAINED ABOUT THE SAME THING. THIS LEADS ME TO BELIEVE THAT THIS IS A PROBLEM THAT THE DEALERS OR THE MANUFACTURER SHOULD TAKE CARE OF AND LOOK A POSSIBLE REIMBURSEMENT FOR MANY CUSTOMERS THAT HAVE HAD THE SAME PROBLEMS, THANKS.*JB”
Owner complaint to NHTSAFiled Mar 7, 2006Suspension, SteeringODI 10152152

Showing 6 of 33 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.