2018 Chrysler Pacifica Plug-in Hybrid power train problems

“The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at 65 MPH, the vehicle experienced a total loss of motive power. The Check Engine warning light illuminated, and a warning message reading "Stop Safely Vehicle will shut off Soon" was displayed. The vehicle was towed to a dealer where diagnosis confirmed a transmission failure requiring replacement. The vehicle was scheduled for repair. The failure mileage was 181,901.”

“On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work.”

“The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.”

“After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel was being fed to the engine resulting in the white smoke. When taken to the dealer there was a pending error code to the catalyst. It is currently at the Riser Chrysler Dealership in Hot Springs, AR awaiting further diagnostic and repair. NHTSA Campaign ID: 18V740000”

“When traveling at interstate speeds, the van suddenly went into limp mode going from 75 mph to less than 30 mph in seconds. It then told me I needed to get off the road and power down the vehicle or it would be done for me. I had to put in the flashers and take the van across 6 lanes of traffic. I had a letter from Chrysler from last summer stating was a possibility, but they just said to come in if it happened. There was no preventative measure offered. My van had to be towed to the dealer.”

“Pull into garage with <1% hybrid battery. Pressed the power button and the Pacifica threw an error about servicing the transmission and it would not disconnect the power to shut off the vehicle. Opened the hood and disconnected the 12v battery to complete remove electric from the system. The van completed a shutdown. Reconnected the 12v battery and closed the hood. Car returned to working conditions.”