Problems · NHTSA complaints
2018 Chrysler Pacifica Plug-in Hybrid problems
Owners filed 224 complaints about the 2018 Chrysler Pacifica Plug-in Hybrid with NHTSA between Nov 2017 and Oct 2026. The most-cited component is electrical system (83).
Complaints
224
Filed with NHTSA
Crashes
3
Reported by owners
Fires
12
Reported by owners
Injuries
4
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system83
- Hybrid propulsion system75
- Engine63
- Power train40
- Fuel/propulsion system19
- Vehicle speed control13
- Steering7
- Service brakes7
- Forward collision avoidance6
- Suspension6
- Structure5
- Exterior lighting4
- Electronic stability control (esc)4
- Seats3
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 29, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
41
31
10
13
62
31
29
4
2
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2017 | 1 |
| 2018 | 41 |
| 2019 | 31 |
| 2020 | 10 |
| 2021 | 13 |
| 2022 | 62 |
| 2023 | 31 |
| 2024 | 29 |
| 2025 | 4 |
| 2026 | 2 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
83 reports2 crashes5 fires1 related recall
“The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was replaced three times. The manufacturer was notified of the failure and they could not give her an update and they informed her this is up to the dealer. The approximate mileage was 101,000.”
Hybrid propulsion system
75 reports1 related recall
“The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
Engine
63 reports7 fires
“Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.”
Power train
40 reports1 crash1 fire
“The contact owns a 2018 Chrysler Pacifica Plug-In Hybrid. The contact stated that while driving at 65 MPH, the vehicle experienced a total loss of motive power. The Check Engine warning light illuminated, and a warning message reading "Stop Safely Vehicle will shut off Soon" was displayed. The vehicle was towed to a dealer where diagnosis confirmed a transmission failure requiring replacement. The vehicle was scheduled for repair. The failure mileage was 181,901.”
Fuel/propulsion system
19 reports3 fires
“Had check engine code p1c5e and vehicle would not charge. Dealership has confirmed that the lithium battery has failed and needs to be replaced. They communicated with Chrysler, opened a STAR case, and are in process of replacing the battery”
Vehicle speed control
13 reports
“I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand side, which is the shoulder I was trying to get to. I was finally able to coast to the shoulder and came to a stop, put the car in park and turned it off. I immediately started researching what the problem could be and I was alarmed to find out that this is an issue that others have had and that Chrysler has failed to issue a recall...I was able to start the car once more and get on to a little back road, after pushing through a barricade off the toll just for safety's sake, and my van broke down again, this time on a little 2 lane road, which thankfully had a little bit of a gravel shoulder. This time, my van took quite…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 29, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.