2014 Chrysler Town And Country seats problems

“In August 2025, the front passenger Active Head Restraint (AHR) experienced a sudden mechanical failure and deployed unexpectedly. I immediately contacted my local Chrysler dealership, where a replacement headrest was ordered. The part was placed on an indefinite backorder with no estimated time of arrival (ETA). After several months of receiving no communication, I followed up with the dealer and was given an ETA of May 2, 2026. When that date passed with no word or resolution, I returned to the dealership on June 18, 2026, only to be informed that the parts delivery date had been pushed back yet again to July 3, 2026. In an attempt to make the seat usable, I initially attempted to secure the broken mechanism with heavy-duty zip ties, but the internal spring tension was too strong for them to hold. I was forced to use a ratchet strap to compress it; however, over time, the strap slips under the constant pressure and must be repeatedly retightened. Because Chrysler has failed to provide a critical replacement safety component for nearly a year, I am trapped in a double-sided safety hazard. If I leave the headrest exploded, the seat is physically unusable.…”

“While parked, the headrest on the driver side exploded causing my head to be forced forward abruptly and painfully. There was no warning before this happened. Had I been driving, I may have crashed and caused injury to myself and others.”

“The contact owns a 2014 Chrysler Town and Country. The contact stated that after starting the vehicle, the driver reached the back seat area, and the front driver's seat headrest erroneously exploded. During the incident, the driver sustained a mild concussion. No medical treatment was required. The cause of the failure was not determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was 188,000.”

“The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the driver's seat headrest exploded. No warning lights were illuminated. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.”

“The contact owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was idling, the contact's wife sat down in the front passenger’s seat, and several minutes later, the front passenger's seat headrest deployed. The headrest struck the contact's wife on the back of the head; however, no injuries were sustained. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed, and it was determined that an unknown plastic piece had detached from the head restraint. The vehicle remained at the dealer pending the repair. The contact stated that two years previously, while driving at an undisclosed speed, the front driver's side head restraint deployed unintendedly. The headrest struck the contact on the back of the head; however, no injuries were sustained. The vehicle was taken to the dealer, and the headrest was replaced. The manufacturer was made aware of the failure and informed the contact that the warranty on the headrest had expired in September 2023. The approximate failure mileage was approximately 90,000.”

“The active headrest on the driver's seat malfunctioned and deployed while the car was parked in my driveway. I have seen reports where there has happened while driving and has caused concussions. The local Chrysler dealer is in the processes of fixing the failure.”