Problems · by component

2016 Dodge Journey seats problems

36 owner complaints to NHTSA about the 2016 Dodge Journey cite seats, 9% of all 389 complaints for this model year.

Complaints
36
9% of all complaints
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
4
Reported by owners
01 —Owner reports

What owners say about the seats

Verbatim from NHTSA complaints, newest first
“The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was parked, the driver’s side headrest exploded. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,490.”
Owner complaint to NHTSAFiled Sep 1, 2026SeatsODI 11761204
“While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.”
Owner complaint to NHTSAFiled Sep 10, 2025Air bags, SeatsODI 11686440
“After coming home and parking the car in the driveway, went out with my son and noticed the passenger headrest had been pulled out. Went and looked at it and noticed some of the brackets holding a metal bar in place had been broke off.”
Owner complaint to NHTSAFiled Aug 8, 2025SeatsODI 11679457
“I got in my car yesterday and the headrest of my driver's seat popped open. I am aware that they're was a class action suit against the manufacturer for malfunctioning headrest but I cannot find any recalls on this website for that issue. I would like to know if this is going to be covered, buy the dealership if I bring this in for repair.”
Owner complaint to NHTSAFiled May 18, 2025SeatsODI 11661709
“The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the front driver's seat independently moved up and down. In addition, the steering wheel independently moved up and down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.”
Owner complaint to NHTSAFiled Sep 12, 2024Steering, SeatsODI 11614308
“Passenger headrest deployed while parked with no one even in the passenger seat. This could have caused serious injury had my daughter gotten into the car prior.”
Owner complaint to NHTSAFiled Sep 4, 2024SeatsODI 11612670

Showing 6 of 36 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.