Problems · by component

2002 Dodge Ram 2500 structure problems

40 owner complaints to NHTSA about the 2002 Dodge Ram 2500 cite structure, 26% of all 155 complaints for this model year.

Complaints
40
26% of all complaints
Crashes
0
Reported by owners
Fires
0
Reported by owners
Injuries
3
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED IN SEVERAL AREAS. THE FAILURE STARTED SMALL, BUT WORSENED PROGRESSIVELY. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE AND NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 198,000.”
Owner complaint to NHTSAFiled Jun 1, 2016StructureODI 10871908
“TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD HAD A HOLE THAT WAS INCREASING IN SIZE AND IT WAS COLLAPSING. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING WAS MALFUNCTIONING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.”
Owner complaint to NHTSAFiled Aug 4, 2014StructureODI 10618660
“DASH BOARD IS CRUMBLING EXPOSING NUMEROUS CONTROLS, GAUGES, WIRING, AND AIRBAG COMPONENTS WHICH IS A HUGE SAFETY CONCERN. THE A/C HAS SEIZED TO WORK ANYMORE DUE TO ELECTRICAL PROBLEMS WHICH IS SPREADING TO OTHER CONTROL GAUGES AND COMPONENTS. THE SAFETY OF THE AIRBAG SYSTEM IS NOW A CONCERN. *TR”
Owner complaint to NHTSAFiled May 29, 2014Electrical system, Air bags, StructureODI 10594829
“I NOTICED A CRACK IN MY DASH (ABOUT 2") AND THE FELT WEAK AND SPONGY. AFTER A COUPLE OF MONTH I NOTICE THE CRACK GROWN ACROSS THE DASH (ABOUT 24") AND FELT REALLY WEEK. AFTER 5 MONTHS FROM THE INITIAL CRACK THE WHOLE DASH HAS FELL APART INTO LARGE CHUNKS AND NOW THERE IS NO DASH LEFT EXPOSING ALL THE COMPONENTS UNDER IT. I REGULARLY CLEANED AND TREATED THE DASH WITH DASH PROTECTIVE PRODUCTS BUT DID NOT PREVENT CONDITION. *TR”
Owner complaint to NHTSAFiled Apr 10, 2014StructureODI 10578898
“TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASH BOARD WAS CRACKED AND WAS STARTING TO COLLAPSE. ALSO, THE CONTACT MENTIONED THAT THE LEFT FUEL PUMP WOULD INTERMITTENTLY FAIL AND CAUSE THE VEHICLE TO INDEPENDENTLY DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DASH BOARD, FUEL TANK AND INJECTOR PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 92,000.”
Owner complaint to NHTSAFiled Mar 24, 2014Structure, Fuel/propulsion systemODI 10574416
“AT FIRST WE NOTICE CRACKS IN THE DASHBOARD.THEY THEN GOT BIGGER AND WIDER. .WE ARE NOW AT A POINT WHERE THE WHOLE DASHBOARD HAS CAVED IN LEAVING HUGE HOLES AND BROKEN PLASTIC.A DEFINITE DEFECT. DODGE REFUSES TO DO ANYTHING ABOUT THIS. I HAVE GONE ONLINE AND THERE ARE AT LEAST 100 COMPLAINTS REGARDING THIS SITUATION. AND PROBABLY MORE. THAT HAVE NOT BEEN REPORTED. THIS IS NOT COSMETIC. THIS IS DANGEROUS AS IT AFFECTS ELECTRICAL AND AIR BAG OPERATION. A RECALL SHOULD BE ISSUED BY DODGE AND THE DEFECTIVE DASHBOARDS SHOULD BE REPLACED. WE ARE SENIOR CITIZENS AND SHOULD NOT HAVE TO BE FACED WITH THIS DANGEROUS DEFECT. *TR”
Owner complaint to NHTSAFiled May 23, 2013StructureODI 10513316

Showing 6 of 40 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 31, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.