2013 Ford Cmax Hybrid problems

“The contact owns a 2013 Ford C-Max Hybrid. The contact stated that on several occasions, while the vehicle was parked, it failed to start. The vehicle was jump-started on several occasions but needed to be towed occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The battery was replaced; however, the failure reoccurred. The vehicle was then taken to the dealer, but was not diagnosed. The dealer suggested that a waiver be signed for the battery replacement. The vehicle was repaired. The contact stated that the vehicle had experienced electrical failures. The instrument panel intermittently malfunctioned, and the turn signals failed to operate properly. The manufacturer was made aware of the failure. The approximate failure mileage was 36,463.”

“While driving car, power steering will fail and deactivate leaving the steering extremely heavy and manual. Can happen at any speed, and has happened on the interstate at highway speeds. Information cluster states, "power steering fault - service power steering immediately" When this happens it is highly unsafe and happens instantly without warning. Makes getting the car off the road and stopped safely very difficult and dangerous. Stopping the car, turning it off fully and restarting seems to clear the fault and makes the car power steering operate as normal again. But this has happened many times since owning the car and I can find no reason when or why it gets triggered. Online searches find many other owners of this car describing the exact same issue and they share the same concerns about it being unsafe.”

“The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a defective transmission. The vehicle was not repaired. The manufacturer was notified of the failure and was informed that there were no recalls or warranties on the vehicle. The vehicle remained in the possession of the dealer. The failure mileage was approximately 180,000.”

“The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving on three occasions at approximately 30-55 MPH, several unknown warning lights were flashing. The message to shift to park(P) was flashing. The vehicle was shifted to park, and the vehicle stalled and failed to restart. The contact's husband assisted with restarting the vehicle. The contact determined that the battery was working as designed. The vehicle was taken to the local dealer for five weeks, where it was diagnosed that the battery junction box had corrosion and defective fuses. Additionally, there was a failing control unit. The dealer informed the contact a Ford engineer was advising with the repairs. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.”

“The contact owns a 2013 Ford C-Max Hybrid. The contact stated while driving approximately 15-20 MPH, the steering wheel was wobbly. The contact exited the highway immediately and was able to pull over to the side of the roadway. The contact then pulled into a parking lot and the vehicle was towed to the dealer, where it was diagnosed that the rear subframe was rusted, causing the control arms to separate. The dealer determined that the rear subframe and connecting parts needed to be replaced. Additionally, the dealer informed the contact that a high voltage wire was chewed on by rodents. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.”

“TURNED THE CAR ON IN A PARKING LOT AND SAW THE CHECK ENGINE LIGHT WAS ON. HAD TOTALLY LOST POWER STEERING AND ACCELERATION, AND BRAKING WAS EXTREMELY DIFFICULT. ROLLED DOWN THE PARKING LOT AND WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE AND TURN IT OFF. TURNED IT BACK ON AND THE POWER STEERING AND BRAKES AND ACCELERATOR WERE BACK. DROVE THE CAR HOME AND TRIED TURNING IT ON AND OFF A FEW MORE TIMES. POWER STEERING SEEMS TO BE COMPLETELY GONE. CHECK ENGINE LIGHT IS ON.”