2009 Ford Escape Hybrid steering problems

“Car steering torque sensor not working properly causing power steering assist to be lost compromising electric power steering (eps) assist and increasing the risk of an accident. Ford has a recall 14S05/2014-193, but they are saying my car is not included on this recall at this time although it is exactly the same issue I am having now.”

“The contact owns a 2009 Ford Escape Hybrid. The contact stated while driving 8 MPH, the steering wheel failed to respond. There were no warning lights illuminated. The steering wheel ceased to function; however, the contact was able to make a full turn of the steering wheel, and the vehicle was turned off. The vehicle was restarted, and the contact was able to regain power steering functionality. The vehicle was taken to two separate independent mechanics and the contact was informed that the steering wheel module needed to be reprogrammed. The vehicle was repaired; however, the failure persisted. The contact had the same failure three times within a month. The vehicle was then taken to a dealer, where the steering module was reprogrammed; however, the dealer was unable to provide a cause for the failure. The vehicle was not repaired after the most recent failure. The manufacturer was made aware of the failure. The failure mileage was approximately 260,000.”

“The contact owns a 2009 Ford Escape Hybrid. The contact stated that while driving in a parking lot at 15 MPH, the steering wheel became inoperable. The steering wheel was difficult to turn. The power steering assist failure warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering). The local dealer and an independent mechanic were contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.”

“The contact owns a 2009 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. There were no warning lights illuminated. The vehicle was able to restart but the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed as a failure with the electric power steering assist. The contact was informed that the power steering control module (PSCM) and the instrument cluster module, needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available. Parts distribution disconnect.”

“The contact owns a 2009 Ford Escape Hybrid. The contact stated that while driving approximately 25 MPH and making a left turn, the steering wheel suddenly became difficult to turn. The vehicle was later taken to the local mechanic who diagnosed that the Power Steering Control Module (PSCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 190,000.”

“The contact owns a 2009 Ford Escape Hybrid. The contact stated while stopped, the steering wheel started shaking abnormally. The vehicle then lost power steering functionality. The vehicle was taken to an independent mechanic and the power steering control module was reset; however, the failure recurred. The vehicle was taken to the independent mechanic and the mechanic stated that the vehicle was experiencing similar failure as in NHTSA Campaign Number: 14V284000 (Steering) and advised the contact to reach out to the dealer. The dealer was contacted, and the dealer stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was contacted, and the manufacturer also stated that the vehicle was not included in the recall. The failure mileage was 270,000.”