2014 Ford Escape steering problems

“While driving the steering wheel stopped returning to center when in turns and also would occasionally get "stuck" in the turn. A few days after this began, was out driving, notice flashed "power steering failure" and then the steering wheel was not able to be turned. Turned off and restarted the vehicle, the steering wheel would not budge. Had it towed to a nearby mechanic, told me that it was not the power steering but that something inside the steering rack had broken. He stated that he had never seen that before, where the wheel would not budge at all. $1,750 later and it's fixed and running fine. Why was this issue not looked into for safety purposes? Thankfully I was on a straight road and not needing to turn going 45mph.”

“My 2014 Ford vehicle the steering wheel began to malfunction, then became worse. I took it to Pep Boys Mechanic, they showed me the recall for this issue. I will include the recall attached. The mechanic told me to call Ford they should fix this problem. I called Ford who said since our vin no was not indicated on the recall, but same year make and model are, cannot repair due to vin no not on recall. Then the Ford Dealer Mechanic recommended I call Ford Corporate. I called Ford Corporate who advised not covered since the vin no for this Ford is not in recall, but acknowledged that year make and model is. The recall attached states this recall does not need to be vin no specific. I told both Ford Dealer mechanic and Ford corporate this, and offered to email the recall to them, yet they refused for me to send this. I asked speak to a manager multiple times at Ford Corporate and was told one would call back, but no one ever called me back. After multiple calls I finally got a manager on the phone [XXX] who provided me case no XXX and she denied my claim too, since my vin. No. for vehicle not included in recall. If you read the attached recall my car matches all…”

“When the vehicle was started, the steering wheel was impossible to turn. A message on the dash showed “Steering assist fault, Service required”. After shutting the vehicle off and restarting, the power steering was restored. The problem persisted on 2 more vehicle starts on the same day.”

“I was driving on the road when the steering started to get stuck, it got hard to move it, I got the warning on the car about a steering fault, stop safely. fortunately I was able to pull over with no risk, I had to call tow, but it could have caused an accident.”

“-Electric power steering system. Yes, it is available for inspection. -My safety is high risk with this issue. -No. -No. -Yes. A message saying "Steering Assist Fault Service Required" few time would pop up and the steering wheel couldn't move. I would turn off the vehicle and turn it back on, the message would go away.”

“The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the steering wheel became very difficult to turn in either direction. The contact stated that the message "Service Vehicle" was displayed. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 79,000.”