Problems · NHTSA complaints
2002 Ford Escort problems
Owners filed 88 complaints about the 2002 Ford Escort with NHTSA between Jul 2001 and Mar 2017. The most-cited component is power train (20).
Complaints
88
Filed with NHTSA
Crashes
7
Reported by owners
Fires
5
Reported by owners
Injuries
15
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Power train20
- Engine and engine cooling16
- Suspension14
- Air bags7
- Service brakes, hydraulic6
- Structure5
- Tires5
- Vehicle speed control4
- Steering4
- Electrical system4
- Visibility3
- Fuel system, gasoline3
- Equipment2
- Wheels2
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
10
9
5
17
8
22
8
4
2
1
0
0
0
0
0
1
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2001 | 1 |
| 2002 | 10 |
| 2003 | 9 |
| 2004 | 5 |
| 2005 | 17 |
| 2006 | 8 |
| 2007 | 22 |
| 2008 | 8 |
| 2009 | 4 |
| 2010 | 2 |
| 2011 | 1 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 1 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Power train
20 reports1 crash
“WE BOUGHT A NEW 2002 ZX2, ONE MONTH AFTER WE HAD IT THE TRANSMISSION STARTED SLIPPING. NOW THE TRANSMISSION WON'T SHIFT INTO 3RD OR 4TH. WE WERE TOLD WE NEED TO REBUILD OURS.”
Engine and engine cooling
16 reports
“2002 FORD ESCORT. CONSUMER WRITES IN REGARDS TO VEHICLE STOPPING AND DYING WHILE DRIVING *TGW THE CONSUMER STATED THE BATTERY AND ALTERNATOR WERE REPLACE THREE TIMES, AS WELL AS OTHER COMPONENTS. HOWEVER, THE STALLING CONTINUED. NO ONE HAS BEEN ABLE TO DETERMINE THE REASON FOR THE STALLING. *JB”
Suspension
14 reports
“2002 FORD WINDSTAR REAR AXLE PROBLEM WE WERE DRIVING ON 78E AND WERE APPROXIMATELY 30 MINUTES BEFORE ALLENTOWN. ALL OF A SUDDEN WE HEARD A CRACK, SMELLED SMOKE, AND HEARD METAL SCRAPING. THE CAR STARTED FISHTAILING AND MY HUSBAND VIRTUALLY HAD NO CONTROL OF THE CAR AS THE WINDSTAR REPEATEDLY CROSSED 2 LANES AND ALMOST HIT THE MIDDLE BARRIER AND THEN FISHTAILED TOWARD THE OTHER SIDE. LUCKILY THERE WERE NO CARS OR TRUCKS IN FRONT OR IN BACK OF US AND WE WERE AT A SLIGHT UPHILL. FINALLY, MY HUSBAND WAS ABLE TO GAIN CONTROL OF THE VAN AND PULL OVER TO THE SMALL SHOULDER WHICH WAS BARELY BIG ENOUGH TO FIT THE VAN. WE CALLED 911 AND AAA. WHILE WE WAITED ON THE SIDE, WE FEARED THAT WE COULD GET HIT IN THE EVENT THAT A TRUCK OR CAR SWERVED TO THE SIDE. WE WERE SHOCKED TO FIND OUT THAT THE REAR AXLE WAS CRACKED AND THE REAR TIRES WERE CAVED IN. MY AUTO DEALER GILBOY IN WHITEHALL OFFERED TO TOW AND REPAIR THE PROBLEM, BUT ONLY AT MY EXPENSE. FORD EXPLAINED TO ME THAT THERE WAS NO COVERAGE FOR THIS SITUATION BECAUSE THE VEHICLE IS OUTSIDE OF WARRANTY AND THERE CURRENTLY IS NO RECALL FOR THIS PROBLEM. BOTH GILBOY AND FORD TOLD ME THEY WERE NOT AWARE OF THIS PROBLEM WITH…”
Air bags
7 reports3 crashes1 fire
“TL*THE CONTACT OWNS A 2002 FORD ESCORT. WHILE DRIVING APPROXIMATELY 10 MPH TO MAKE A LEFT TURN, BOTH FRONTAL AIR BAGS DEPLOYED WITHOUT AN IMPACT OR CRASH. THE PASSENGER SUSTAINED MINOR INJURIES. THE WINDSHIELD ON THE PASSENGER SIDE WAS SHATTERED AND THE PASSENGER COMPARTMENT BECAME ENGULFED WITH SMOKE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND HAS NOT BEEN DRIVEN SINCE. THE DEALER HAS NOT BEEN NOTIFIED. THE MANUFACTURER STATED THAT THEY WOULD CONTACT HER BY LETTER OR PHONE WITHIN 15 DAYS. THE CURRENT AND FAILURE MILEAGES WERE 59,890.”
Service brakes, hydraulic
6 reports1 crash
“TL*THE CONTACT OWNS A 2002 FORD ESCORT. WHENEVER THE BRAKES WERE APPLIED, THE CONTACT WOULD HEAR A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE FRONT ROTORS AND PADS. THE CURRENT AND FAILURE MILEAGES WERE 7,367.”
Structure
5 reports
“RE: 2002, FORD ZX2 WE OWN A 2002 STANDARD MODEL FORD ZX2 THAT HAS ONLY 35,500 MILES ON IT. THERE ARE THREE NOTABLE PROBLEMS: 1.THE ENGINE IDLES VERY ROUGHLY 2.THE TRANSMISSION SHIFTS VERY HARD 3.THE FRONT DRIVER DOOR HAS SAGGED AND WON?T CLOSE COMPLETELY. ALL OF THESE ISSUES ARE THE RESULT OF POOR DESIGN AND ESPECIALLY POOR QUALITY PARTS. THIS CAR, I SAY AGAIN, ONLY HAS 35,500 MILES ON IT AND THE PROBLEMS HAVE BEEN APPARENT FOR SOME TIME. THE CAR STARTED VIBRATING ALMOST FROM DAY ONE. THE TRANSMISSION ISSUE I?M TOLD STEMS FROM THE MOTOR AND TRANSMISSION MOUNTS PROBLEMS. THE DOOR SUPPORTS ARE TOO CHEAPLY MADE TO HOLD UP THE DOOR. OUR FATHER TOOK THE CAR TO THE FORD SERVICE DEPARTMENT AND WAS TOLD THAT THIS WAS JUST A CHEAPLY MADE CAR AND TO JUST DEAL WITH IT. WE DID SOME RESEARCH ONLINE AND FOUND NUMEROUS COMPLAINTS ABOUT THESE ISSUES. WE SEE ONLINE THAT OTHERS HAVE ALSO HAD THIS RESPONSE FROM FORD DEALERS. WE THEN DECIDED TO CONTACT THE FORD CUSTOMER SERVICE NUMBER (800-392-3673) AND SPOKE WITH CHRIS. CHRIS TOLD US THAT THOUGH THEY RECOGNIZED THESE PROBLEMS THEY HAD AS YET NOT ESCALATED INTO A RECALL. FORD WOULD THEREFORE NOT BE WILLING TO ASSIST IN THE REPAIRS…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.