2019 Ford Explorer structure problems

“The contact owns a 2019 Ford Explorer. The contact stated that while driving at 55 MPH, the passenger-side A-pillar trim detached and flew onto another vehicle. The dealer was contacted and made aware of the failure. The contact was informed that the repair was not covered under NHTSA Campaign Number: 24V031000 (Structure). The contact received notification of the recall, and the vehicle was taken to the dealer. The dealer inspected the vehicle, and the contact was informed that the repair was not needed. The manufacturer was contacted and made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.”

“The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, upon taking the vehicle to a local dealer, no failures were found, and the VIN was removed from the recall. Upon further inspection, the contact became aware that the front driver’s side and passenger’s side A-pillar trims were loose. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.”

“Driver side roof rack cover blew off while driving on the highway. Dealer says they previously repaired this under an existing recall and is not going to fix it again. I understand a new recall was issued in July 2026, but our vin is not covered even though ours blew off”

“The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front A-pillar trims detached. The contact was able to replace both A-pillar trims; however, the failure reoccurred. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.”

“The contact owns a 2019 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the recall repair was not performed because the A-pillar trim had not completely detached. While driving the vehicle at an undisclosed speed, the A-pillar trim detached. The dealer was contacted after the trim had fully detached, but recall repair was not performed. The contact stated that the dealer cleared the recall from the VIN and refused to perform any repairs associated with the recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.”

“Passenger side exterior B pillar trim came off while driving on highway on July 3, 2026. Trim was on vehicle when it left home. It was not on it when it arrived at destination. Possible danger to other drivers from flying trim component. No inspection or any symptoms of the problem prior to failure. Same problem as recall on 2016-2017 models.”