2012 Ford Flex steering problems

“The Electric Power Assisted Steering (EPAS) system failed completely and permanently while driving. This is the exact hardware defect described in Ford Safety Recall 15S18 (NHTSA Campaign 15V340000), specifically relating to the internal Motor Position Sensor inside the steering gear assembly. The vehicle and the faulty component are fully available for inspection upon request in Sweden. The power steering assist failed suddenly and without warning while the vehicle was in motion. This caused an immediate, massive increase in steering effort, making the vehicle extremely heavy and difficult to control. A sudden loss of steering assist at driving speeds poses a catastrophic risk of a crash, potentially causing severe injury or death to myself, my family, and other road users. We were very close to crash in to a couple of parked cars. The permanent failure is active and consistently reproducible every time the vehicle is started. However, local authorized Ford dealers in Sweden (such as Hedin Automotive) refuse to officially scan, log, or confirm the repair under the recall protocol solely because the vehicle is a North American import, while Ford US refuses to…”

“The contact owns a 2012 Ford Flex. The contact stated that while driving at approximately 30 MPH, the ABS and the ESC warnings illuminated. The contact stated that she had recently heard an abnormal grinding sound while turning the steering wheel. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the ABS sensor needed to be replaced. The contact stated that the mechanic had heard the abnormal sound coming from the steering wheel but had not run a diagnostic test. The vehicle was not repaired. The contact had researched online and had related the failure to NHTSA Campaign Number: 15V340000(Steering), however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.”

“There is serious safety trouble occurring with the power steering components, and the brake system. I went to the Ford dealership and they said the recalls weren’t fixed back in 2015. And those recalls are the same issues that are occurring with my 2012 Ford Flex SE now. I just bought this vehicle and there is grinding noise when steering my vehicle and the ABS brake system comes on as soon as I crank up the vehicle and the brake goes down to the floor too loosely. The dealership says these potential recalls were noted for this 2012 Ford Flex in 2015. But the owner at the time didn’t have them fixed then because not all 2012 Ford Flex received the recalls at the same time. And the power steering components and brake system problems are very unsafe while I’m driving the vehicle and as I was told could cause a fatal car accident if not fixed.”

“Ford said the recall was fixed 10 years ago, however it went out on me last night. It's been towed to the Folsom Ford dealership in California, they quoted me $3,000 to fix my power steering assistant failure that had a Safety recall and it was a 'safety recall'. I couldn't steer my car. Very scary! please investigate this and make sure that it was fixed right the first time. it should not have gone out. I hardly drive my car. thank you”

“The contact owns a 2012 Ford Flex. The contact stated while the vehicle was parked, the vehicle intermittently became difficult to maneuver. The failure occurred on several occasions, including while the contact was driving. An unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering control module needed to be reprogrammed. The contact researched and was made aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.”

“The contact owns a 2012 Ford Flex. The contact stated while his granddaughter was driving 10 MPH and attempting to leave a parking lot, the steering wheel became difficult to maneuver. After the failure occurred, the "Power Steering Assist Fault" message was displayed. The vehicle was parked, and then the contact drove the vehicle to an independent mechanic. The contact was awaiting a diagnostic test from the independent mechanic but was informed that the rack and pinion might need to be replaced and the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact researched online and became aware of NHTSA Campaign Numbers: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.”