Problems · NHTSA complaints

2012 Ford Flex problems

Owners filed 66 complaints about the 2012 Ford Flex with NHTSA between Aug 2012 and Nov 2026. The most-cited component is steering (25).

Complaints
66
Filed with NHTSA
Crashes
4
Reported by owners
Fires
1
Reported by owners
Injuries
4
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Steering25
  2. Engine11
  3. Electrical system10
  4. Service brakes8
  5. Structure5
  6. Fuel/propulsion system5
  7. Power train4
  8. Air bags3
  9. Suspension3
  10. Vehicle speed control3
  11. Wheels2
  12. Electronic stability control (esc)2
  13. Fuel system, gasoline2
  14. Visibility1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20122
20135
20145
20155
20167
20176
20183
20195
20206
20215
20222
20235
20243
20255
20262

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Steering

25 reports2 crashes1 related recall
“The Electric Power Assisted Steering (EPAS) system failed completely and permanently while driving. This is the exact hardware defect described in Ford Safety Recall 15S18 (NHTSA Campaign 15V340000), specifically relating to the internal Motor Position Sensor inside the steering gear assembly. The vehicle and the faulty component are fully available for inspection upon request in Sweden. The power steering assist failed suddenly and without warning while the vehicle was in motion. This caused an immediate, massive increase in steering effort, making the vehicle extremely heavy and difficult to control. A sudden loss of steering assist at driving speeds poses a catastrophic risk of a crash, potentially causing severe injury or death to myself, my family, and other road users. We were very close to crash in to a couple of parked cars. The permanent failure is active and consistently reproducible every time the vehicle is started. However, local authorized Ford dealers in Sweden (such as Hedin Automotive) refuse to officially scan, log, or confirm the repair under the recall protocol solely because the vehicle is a North American import, while Ford US refuses to…”
Owner complaint to NHTSAFiled Nov 3, 2026SteeringODI 11775432

Engine

11 reports1 fire
“The contact owns a 2012 Ford Flex. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed and repaired however, the failure recurred and persisted. The contact was informed that the engine needed to be replaced. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 126,828.”
Owner complaint to NHTSAFiled Jul 20, 2021EngineODI 11425717

Electrical system

10 reports1 fire
“MY VEHICLE HAS 188,000 MILES ON IT AND IS AN AWD MODEL. IT HAS ALWAYS, UNTIL THE LAST TWO OIL CHANGES EVERY 3000 MILES, BEEN SERVICED BY THE FORD DEALERSHIP AND THE CAR WAS BOUGHT FROM (LEO CAYTES FORD). THE RPMS SKYROCKET TO 3000 - 4000 RPMS WHEN THE CAR IS CONTROLLED BY SPEED CONTROL SUDDENLY, BUT THE CAR DOESN'T SPEED UP. WHEN THE SPEED CONTROL IS RELEASED, THE RPMS DROP TO THE NORMAL SETTING FOR THAT SPEED. THIS DOESN'T HAPPEN EVERY TIME THE SPEED CONTROL IS USED, BUT, MUCH MORE FREQUENTLY AS OF LATE. THE FRONT AWD MECHANISM (BETWEEN THE FRONT WHEELS - PTU????) IS LEAKING AND THE OIL HAS SHAVINGS AND "DIFFERENT COLORS" IN THE FLUID. AND, ON OCCASION THE LEFT INTERIOR FRONT LIGHT ( BY THE REAR VIEW MIRROR) WILL TURN ON BY ITSELF. THESE ARE RECENT EVENTS AND I LOVE MY FLEX AND WOULD BUY ANOTHER ONE IF I COULD AFFORD TO DO SO. IT HAS REALLY GIVEN ME NO PROBLEMS FOR THE MOST PART, AND I WOULD SAY, "ITS THE BEST CAR I'VE EVER OWNED, FOREIGN OR DOMESTIC!!!! ALSO, ON MOST OCCASIONS, THERE HAS ALWAYS, FROM THE BEGINNING OF OWNERSHIP - BOUGHT NEW - BEEN A PROBLEM IN THE WINTER THAT WHEN THE CAR IS STATIONARY (PARKED OR AT A LIGHT) WITH THE HEAT ON, IT BLOWS COLD…”
Owner complaint to NHTSAFiled Jul 20, 2018Power train, Electrical system, Vehicle speed controlODI 11112726

Service brakes

8 reports1 crash
“There is serious safety trouble occurring with the power steering components, and the brake system. I went to the Ford dealership and they said the recalls weren’t fixed back in 2015. And those recalls are the same issues that are occurring with my 2012 Ford Flex SE now. I just bought this vehicle and there is grinding noise when steering my vehicle and the ABS brake system comes on as soon as I crank up the vehicle and the brake goes down to the floor too loosely. The dealership says these potential recalls were noted for this 2012 Ford Flex in 2015. But the owner at the time didn’t have them fixed then because not all 2012 Ford Flex received the recalls at the same time. And the power steering components and brake system problems are very unsafe while I’m driving the vehicle and as I was told could cause a fatal car accident if not fixed.”
Owner complaint to NHTSAFiled Dec 30, 2025Steering, Service brakesODI 11707935

Structure

5 reports
“The B-pillar panels for the Ford Flex are known to be a road hazard. The last recall only included 2016-2019, but ALL Flexes have the same panel design which is an exposed plastic trim panel affixed to the metal door with double-sided tape. The tape fails, the panel flies off at freeway speeds and hits other traffic, or if it has the SecuriCode touchpad, will slap against the Flex, scaring the driver, who can suddenly swerve out of the lane. This happened to our Flex driver's side B-pillar with the Securicode panel twice. The first time I used duck tape to fasten it until the panel was replaced. The second panel which was bought in November 2023, became loose after only one year. After reattaching it in Sept 2025, it detached again, slapping against the body, scaring my wife, and broke into pieces on the highway leaving road debris. The Flex is one of many models Ford has that use the same type of plastic B-pillar with a touchscreen SecuriCode. Other models like the Edge, Explorer and F-150 also use double-sided tape but ALSO have a mechanical fastener that firmly fixes the plastic panel against the metal door. Ford has INTENTLY chosen to NOT use a mechanical…”
Owner complaint to NHTSAFiled Oct 30, 2026StructureODI 11774722

Fuel/propulsion system

5 reports
“10/15/2019 CAR WENT INTO LIMP MODE WITH WRENCH SHOWING. TURNED THE CAR OFF AD BACK ON TO SEE IF IT WOULD HELP AS IT DID THIS WHILE DRIVING IN THE MIDDLE OF THE ROAD ON A CITY STREET. IT PROCEEDED TO RETURN TO LIMP MODE ALMOST IMMEDIATELY. CAR WAS TOWED TO MECHANIC WHO INDICATED THE CODES THROWN WERE FOR A THROTTLE BODY FAILURE. THE THROTTLE BODY WAS REPLACED. A FEW DAYS LATER IT HAPPENED AGAIN AND THE THROTTLE BODY WAS REPLACED UNDER WARRANTY FOR A SECOND TIME ALONG WITH THE PCM. ABOUT 10 DAYS LATER THE CAR WENT INTO LIMP MODE AGAIN AND THIS TIME SOME WIRING WAS REPLACED AND WE ARE WAITING ON THE ECM. IT IS EXTREMELY UNSAFE WHEN THIS OCCURS AND WE ARE FEARFUL THE PROBLEM WILL NOT BE FIXED SINCE IT HAS BEEN IN AND OUT OF THE SHOP FOUR TIMES NOW; WE ARE ALSO AFRAID TO TRAVEL ON THE HIGHWAY FOR FEAR THE CAR WILL GO INTO LIMP MODE DROPPING FROM 65 MILES PER HOUR TO 5 ALSO IMMEDIATELY. THIS SEEMS TO HAVE BEEN AN ISSUE WITH SEVERAL MAKES AND MODELS OF VEHICLES ACCORDING TO COMMON REPAIR COMPLAINTS BUT ESPECIALLY FORD. COSTS OF REPAIR AND TROUBLE SHOOTING IS ALSO PROBLEMATIC. A COMPLAINT IS ALSO BEING FILED WITH FORD.”
Owner complaint to NHTSAFiled Nov 17, 2019Engine, Fuel/propulsion systemODI 11280606
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.