Problems · NHTSA complaints

2018 Ford Fusion Energi problems

Owners filed 8 complaints about the 2018 Ford Fusion Energi with NHTSA between Mar 2018 and Oct 2026. The most-cited component is electrical system (5).

Complaints
8
Filed with NHTSA
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system5
  2. Power train3
  3. Fuel/propulsion system1
  4. Engine1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20181
20192
20200
20210
20220
20230
20241
20251
20263

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

5 reports
“Ford Fusion energi battery failure. Dealership wouldn't inspect the battery and kept replacing the battery control module. The replacement part kept failing under warranty and then the dealership quoted me $20,000 for the hybrid battery. They have replaced the BCM twice and error code P0dc9 keeps appearing. The EV range drops to zero randomly or gains range while parked and not plugged in. Dealership doesn't know what's happening even after paying money for diagnostics.”
Owner complaint to NHTSAFiled Jun 7, 2026Power train, Electrical systemODI 11742569

Power train

3 reports
“The car suddenly stopped accelerating while turning left into an intersection from a stoplight, heading towards to a freeway on-ramp; there was a grinding sound. I was able to move to the curb lane before anyone hit me or others behind me. The car would not go into any gears and kept rolling even when in Park. I had to put the Parking Brake on to keep it from moving back into traffic. Thanks to the kindness of strangers, I was able to get the car pushed to a safe location for a tow truck to pick up the car. At the repair facility, the assessment was an internal failure of the transmission at 114,000 miles. There was no warning or any indicator lights prior to the failure. Given Ford's history of transmission recalls and this exact issue, we strongly recommend that the 2018 Ford Fusion Energi is investigated further for a transmission recall. This was an incredibly dangerous event.”
Owner complaint to NHTSAFiled Oct 8, 2026Power trainODI 11769835

Fuel/propulsion system

1 report
“WHILE DRIVING AT 40 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE INFOTAINMENT SCREEN SYSTEM AND THE DASH CONSOLE DIALS ALL WENT COMPLETELY DARK. THE VEHICLE IMMEDIATELY SHUT DOWN WITH NO POWER IN THE MIDDLE OF THE ROAD. THE VEHICLE WOULD NOT START UP AGAIN. HOW CAN A VEHICLE BE DRIVING DOWN THE ROAD AND SUDDENLY AND WITHOUT WARNING GO "DARK" AND SHUT DOWN AND CANNOT BE START UP AGAIN? MULTIPLE CARS (MUCH OLDER CARS) HAD TO SWERVE AROUND MY BRAND NEW 2018 FORD FUSION ENERGI PLUG IN. THE VEHICLE IS AT THE DEALER AND IT IS AWAITING DIAGNOSTIC TESTING AND REPAIRS.”
Owner complaint to NHTSAFiled Jun 8, 2019Electrical system, Fuel/propulsion systemODI 11218700

Engine

1 report1 crash
“I PULLED UP TO THE GARAGE DOOR STOPPING TO PRESS THE REMOTE BUTTON TO OPEN THE DOOR (AS I DO EVERY DAY). SUDDENLY THE CAR LURCHED FORWARD IN THE BUILDING DAMAGING THE DOOR POST AND THE FRONT OF THE CAR. WHEN I SAW THE BUILDING COMING CLOSER I HAD SLAMMED THE BRAKE AS HARD AS I COULD.”
Owner complaint to NHTSAFiled Mar 26, 2018EngineCrash reportedODI 11081229
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.