Problems · by component

2012 Ford Fusion Hybrid air bags problems

434 owner complaints to NHTSA about the 2012 Ford Fusion Hybrid cite air bags, 17% of all 2,558 complaints for this model year.

Complaints
434
17% of all complaints
Crashes
37
Reported by owners
Fires
0
Reported by owners
Injuries
37
Reported by owners
01 —Owner reports

What owners say about the air bags

Verbatim from NHTSA complaints, newest first
“The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated whiling parking the vehicle the steering wheel became extremely difficult to turn with the message "Service Power Steering" displayed. The cause of the failure was not determined, and the vehicle was not yet repaired. The failure mileage was 310,000. Parts distribution disconnect.”
Owner complaint to NHTSAFiled May 5, 2025Steering, Air bagsODI 11658940
“The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 19V001000 (Air Bags) 21V158000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.”
Owner complaint to NHTSAFiled Jun 7, 2024Air bagsODI 11593140
“I currently have the Airbag indicator light on my car lit up. I was recently recalled, and the work done in February of 2023. I do not have confidence in the dealership that completed the work initially due to circumstances that occured with my same car a few months later. The circumstances are that later in the year, my car was in the same shop for 48 days, and they could not diagnose, or fix the problem with the car. (not related to airbags, but my trust is broken) I then brought the car to a different dealership, and they were able to diagnose, and fix within 48 hours, not days. My concern is that the car was not properly put back together, and that I still have an Airbag issues, which is a safety concern for me, and potentially a passenger. My request is that, a recall is reissued on my car for Airbags, so that I do not need to go to the same dealership to complete the work, that should have been done correctly the first time.”
Owner complaint to NHTSAFiled Dec 26, 2023Air bagsODI 11561893
“Since I bought my car in 2000, the dash where the passenger airbag comes out is broken. I have to turn the airbag off if anyone sits there. I'm afraid it will pop out at any time”
Owner complaint to NHTSAFiled Nov 28, 2023Air bagsODI 11557179
“Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.”
Owner complaint to NHTSAFiled Jul 13, 2023Air bagsODI 11532141
“The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can…”
Owner complaint to NHTSAFiled Nov 24, 2022Steering, Air bags, EngineODI 11494808

Showing 6 of 434 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 13, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.