2015 Ford Fusion Hybrid steering problems

“I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? Something seems very defective to me and from social media reports of other Fusion owners and the nhtsa investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack) just to change a battery?? :-( Please help!”

“The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.”

“The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford.com refuses to fix vehicle under recall.”

“The contact owns a 2015 Ford Fusion Hybrid. The contact stated that after his wife had shifted into reverse and depressed the accelerator pedal, there was an abnormal sound coming from underneath the vehicle and the steering wheel failed to turn to the right or the left. The contact stated that his wife turned off and restarted the vehicle and the power steering functionality had not returned. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the power steering gears, rack, and pinion needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.”

“Power steering failed exactly as under recall 15S18 and 15N01 - however they say my car isn't included in the recall. The car is still at the dealer and broken, so the part is available at this moment. The steering warning came up while driving. Upon restarting, the car would only work in manual mode. The dealer has confirmed the problem. I have not contacted Ford yet, only talking to the dealer. There was no warning other than the one that came up when the failure occurred.”

“The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not eligible for coverage under warranty for the recall repair. The failure mileage was unknown. 's”