Problems · NHTSA complaints

2015 Ford Fusion Hybrid problems

Owners filed 996 complaints about the 2015 Ford Fusion Hybrid with NHTSA between Dec 2014 and Oct 2026. The most-cited component is engine (264).

Complaints
996
Filed with NHTSA
Crashes
36
Reported by owners
Fires
6
Reported by owners
Injuries
17
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Engine264
  2. Steering171
  3. Power train148
  4. Electrical system111
  5. Service brakes91
  6. Fuel/propulsion system56
  7. Engine and engine cooling52
  8. Service brakes, hydraulic41
  9. Air bags38
  10. Structure31
  11. Wheels25
  12. Seat belts25
  13. Visibility/wiper18
  14. Vehicle speed control16

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 30, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20141
201544
201637
201757
2018129
2019118
2020124
202190
2022115
2023125
2024100
202555
20261

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Engine

264 reports1 fire
“The contact owns a 2015 Ford Fusion. The contact stated while driving 70-75 MPH on the interstate, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over and restarted the vehicle. The message "Transmission Not in Park" was displayed. The contact stated that while veering to the left lane, the vehicle started to shudder. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 216,700.”
Owner complaint to NHTSAFiled Jul 11, 2025Power train, EngineODI 11672710

Steering

171 reports3 crashes
“I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? Something seems very defective to me and from social media reports of other Fusion owners and the nhtsa investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack) just to change a battery?? :-( Please help!”
Owner complaint to NHTSAFiled Jun 22, 2025SteeringODI 11668404

Power train

148 reports5 crashes1 related recall
“The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment after the vehicle had switched from electric to gasoline. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,300.”
Owner complaint to NHTSAFiled Aug 1, 2025Power trainODI 11677755

Electrical system

111 reports4 crashes2 fires
“the rear view camera has only worked sporadically the last few years. Ford has issued recalls for this but not for my vehicle. Dangerous backing out for my family and other drivers.”
Owner complaint to NHTSAFiled Nov 5, 2025Electrical systemODI 11697651

Service brakes

91 reports7 crashes
“A previously recalled issue has reoccurred in my vehicle. I’d like to report it and understand my options moving forward. My brake light is on and will not go off! Message appearing “hill assist not available””
Owner complaint to NHTSAFiled Aug 1, 2025Service brakesODI 11677824

Fuel/propulsion system

56 reports
“Over the course of 3 weeks I started to notice a strong smell of gasoline after filling my fuel tank that lasted for about the first quarter of the tank. I did look around the car and under it to see if I could observe a leak, but saw nothing upon visual inspection. After about 3 weeks I observed a very strong smell of gasoline when I walked out to the car in the morning and observed gasoline on the rim of the passenger side tire as well as on the ground by the tire. At that point I looked up recalls on the 2015 fusion and did find one on the fuel system but was advised that it is not active on my vin. I took my car to a local shop where they found that both fuel senders were wet and leaking thus causing the fuel leak.”
Owner complaint to NHTSAFiled Mar 7, 2025Fuel/propulsion systemODI 11646905
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 30, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.