2012 Ford Fusion wheels problems

“The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at 65 MPH, he had to pull over to the side of the road due to a flat tire. The contact's son had a difficult time removing the lug nuts. The lug nuts could not be removed with the tire iron. The contact called AAA, and it was difficult for the Roadside Assistant to remove the lug nuts. The contact was informed that the lug nuts were swollen due to the aluminum or chrome material. The contact stated that the Roadside Assistant had to drill the lug nuts to remove the lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was unknown.”

“This is an open recall that I'm sure has been stated many times, but the dealerships are not accepting the recall or granting it. The power steering aka. Steering assist system failed. Which is an ongoing issue with my vehicle model and year. It has caused me so many "almost" bad accidents and making it so I have lost an incredible amount of income due to my vehicle being down for repair and unsafe to drive and too expensive to fix. Especially when there is a recall about said thing. I need help.”

“The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.”

“When I took the car in for "the Works" they did not rotate the tires as the 'lug nuts were swollen and would not come off.' I percieve this as a safety issue if I have tire issues on the road. There was no incident- just a precautionary report.”

“The stainless steel coverings on the wheel lug nuts swells up and BJ's tire center in Fairfax, Va. has a box full of the defective parts. If I had a needed tire repair on the highway, I would not have been able to change tire because lugs were swollen and mishapen and wrench would not fit. Koon's Ford in Sterling, Va. was notified and I was given a contact number to Ford mfg. Ford refused me and are not standing by their product. I had taken vehicle in for tire rotation and balance on 1/5/2023 and ended up buying new lugs all around for 140.00.”

“The external portion of the lug nuts on the front driver-side wheel are malfunctioning. When I try to loosen the lug nuts to remove the wheel because of a flat tire, they turn but do not loosen. There seems to be a separation between the external and internal portion of the lug nuts. I am unable to take the wheel off. This same problem is occurring on all 5 lug nuts on this wheel.”