2016 Ford Fusion visibility/wiper problems

“The backup camera is malfunctioning. I brought in the car to the McGovern ford dealership for repair, but they stated the remedy was not yet available. It’s been over a year with a distorted image displayed on the screen, and it causes a huge distraction/confusion while reversing. It occasionally goes black, causing a dangerous situation while reversing in public areas. It began displaying a “repair needed, contact ford dealership” notification only after the camera had been distorted. This puts pedestrians/other vehicles at risk because it inaccurately displays where they are/ how close in proximity they are to my reversing vehicle. I have to turn my head to check my surroundings, but the distorted image displayed on the screen distracts/confuses the driver. It has been confirmed by the ford dealership.”

“I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and vehicles everywhere are a few examples. Yes, I look over my shoulder regardless, but that camera does help a lot especially around the little kids. I have had a few close calls because someone was directly behind me and I didn't see them. Had my backup camera been working like it should have that wouldn't happen. How has it been almost a year and they still don't have parts? I have already had a few other recalls on my car to deal with as it is, but this one is particularly frustrating. How much time is a manufacturer typically given to fix a problem like this? How long do I need to wait for a feature that I paid for to work? I am a little frustrated, I know it is not your fault at all. I am just looking for some kind of an answer here. Thank you, [XXX]”

“My 2016 Ford Fusion is affected by Ford Safety Recall 25SA9 (NHTSA Recall 25V695), involving the rear-view camera. According to the recall, the rear-view camera may display a blank or distorted image when the vehicle is in reverse, increasing the risk of a crash. The recall remains open for my VIN and NHTSA currently shows the status as “Recall Incomplete, remedy not yet available.” The official NHTSA recall documentation stated that the final remedy was anticipated to become available in June 2026. It is now August 19, 2026, and the remedy is still not available for my vehicle. I have contacted Ford regarding this issue. Ford has acknowledged the recall and informed me that the required parts/remedy are not currently available and that I must wait until they become available. Because this is an unresolved safety recall involving rear visibility, I am requesting that NHTSA document the continued unavailability of the remedy and review the delay in providing a repair for affected vehicles. Ford Recall: 25SA9 NHTSA Recall: 25V695 Previous NHTSA Complaint Number: 11748915 Ford Case Number: CXH-08512739-B1Q8G3”

“I own a 2016 Ford Fusion affected by Safety Recall 25SA9 (NHTSA Recall 25V695) regarding the rearview camera. I took my vehicle to an authorized Ford dealership on June 25, 2026, to have the recall repaired. The dealership confirmed that the repair procedure is currently available only for Mustang vehicles and that no repair is available for my Fusion. The dealership documented this on the repair order. I also contacted Ford Customer Relations, and Ford confirmed there is currently no confirmed ETA for the recall remedy. I am fully willing to complete the recall immediately, but I cannot do so because the manufacturer has not made the repair available for this vehicle. I am submitting this complaint because the manufacturer has been unable to provide a timely remedy for this safety recall despite my attempt to have the repair completed. I respectfully request that NHTSA review this situation.”

“My backup camera does not work any longer. I have had several near-misses of collisions with both cars and people. Please make the recall fix available!! On the date of incident field, I just put the last time it happened. There have been multiple dates.”

“Recall letter was sent October 2025. It is now mid-May 2026 and Ford does not have parts available for this recall. That is not reasonable. The safety recall is nhtsa 25v695 for the rearview camera.”