Problems · by component

2020 Hyundai Palisade structure problems

26 owner complaints to NHTSA about the 2020 Hyundai Palisade cite structure, 5% of all 542 complaints for this model year.

Complaints
26
5% of all complaints
Crashes
0
Reported by owners
Fires
1
Reported by owners
Injuries
2
Reported by owners
01 —Owner reports

What owners say about the structure

Verbatim from NHTSA complaints, newest first
“The paint on the roof of my 2020 Hyundai Palisade is peeling off in large sheets, rather than typical chipping or wear. The peeling originates from the center of the roof and has begun spreading toward the area near the front windshield edge. This is not consistent with normal wear and tear, curb rash, or impact damage — the affected areas show clean separation of paint layers down to a lower coat/primer, consistent with a manufacturing defect in paint adhesion or application. Rust is beginning to be visible. Based on research, this appears to be a widespread issue among other 2020 Hyundai Palisade owners, many of whom report similar peeling on roofs, hoods, and wheels, suggesting a systemic paint defect rather than an isolated incident. Date first noticed July 2026 Current mileage 32,006”
Owner complaint to NHTSAFiled Aug 25, 2026StructureODI 11759537
“The front moonroof scattered suddenly while driving about 45 mph. No outside impact or other damage. The rear moonroof is in perfect shape. The car has 26,721 miles.”
Owner complaint to NHTSAFiled Apr 3, 2026Structure, Unknown or otherODI 11729046
“2020 Hyundai Palisade bought new with extended warranty that was supposed to "cover everything". The plastic items on the vehicle started failing with sun damage & the paint on the lift gate & roof started failing in 2023. The plastic items failing are the both driver/passenger rear view mirrors, the rear lift gate spoiler that houses one of the brake lights, the black trim on each side of the spoiler, the paint on the rear lift gate & paint on the roof including around the moon roofs. I brought it to the attention of the dealership I go to each time I brought it in for service or other warranty issues. I feel like I was blown off & not taken seriously. When they finally found & pull up my extended warranty to look at what it covered & inspected the sun damage/defect On June 27, 2025 they told me the manufacturer's warranty expired & it was not covered under my extended warranty. I voiced my frustration, saying they knew about this issue for about a year & when it possibly could have been under the warranty but not it is not. I asked how I can escalate this & they gave my the consumer affairs phone # for Hyundai. I contacted them, case#[XXX], and at their…”
Owner complaint to NHTSAFiled Jan 20, 2026StructureODI 11712267
“The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The sunroof would not fully close causing it to leak when it rained. The glass panel was removed and manually slid into the closed position to prevent further damage. Now the sunroof is inoperable. The vehicle can be inspected upon request. The issue has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer or anyone else. There were no warning lamps or messages prior to the failure. we would like this issue to be resolved as it is a potential hazard.”
Owner complaint to NHTSAFiled Apr 8, 2025StructureODI 11653562
“1. The paint (all the way down to the metal), in more than 3 spots, has started peeling off. 2 spots are about 2 feet each, so about 4 feet in total of missing paint. The silver on my rims has also started to peel off. 2. Paint has peeled off in large chunks which is unsafe. 3. The paint has been seen by service technicians at Autonation, where I bought it from and service at a Hyundai dealership. 4. I have not filed a claim with insurance yet as it was recommended by both Autonation and the dealership that it is a manufacturer defect and needs to be fixed by them. They both stated I could pay to have it repainted but it would just start chipping again since it is a manufacturer defect. The primer on the entire car was not applied properly so the paint is not sticking, hence why the paint has peeled all the way down to the metal. Just before I bought it, the paint had peeled on the hood and Autonation repainted it back in October of 2024 and the paint has started peeling in the same spot as of February of 2025. The 2 spots that have 2 feet of paint gone happened all in one day back in Decmeber 2024. No wreck, no damage to the car, I just walked out after…”
Owner complaint to NHTSAFiled Feb 19, 2025Structure, WheelsODI 11643627
“The vehicle, a 2020 Hyundai Palisade SEL, was located in a closed garage, unoccupied. Within 10 minutes of parking the car in the garage, it caught on fire, possibly originating on the front, driver's side. Due to this incident occurring inside a garage, there was damage to our home and a high risk of safety (including loss of life) to the home and its occupants. At this time, we are waiting for the insurance company to investigate the origin of the fire as there were no warning lights or any indication of risk. This fire happened very suddenly and unexpectedly and it is our sincere hope that a thorough investigation will prevent this from happening to other families.”
Owner complaint to NHTSAFiled Jan 16, 2025Air bags, Structure, EngineFire reportedODI 11636267

Showing 6 of 26 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 6, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.