2011 Hyundai Sonata fuel system, gasoline problems

“The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle stalled while driving at various speeds on four occasions. During the first occasion, the vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed, and it was determined that the low-pressure fuel pump needed to be replaced. The vehicle was repaired, but approximately a year later, the failure recurred. The vehicle was then towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired, and the contact was advised to contact a dealer for assistance. The vehicle was then towed to a dealer, where it was diagnosed and it was determined that the high-pressure fuel pump and electrical wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 167,000.”

“The contact owns a 2011 Hyundai Sonata. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended, and the contact noticed a strong fuel odor coming from underneath the hood. Upon inspecting underneath the hood, the contact noticed a leak. An independent mechanic diagnosed the vehicle and determined that the fuel line was leaking. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was contacted, but only the automated system was available. The failure mileage was unknown.”

“The contact owns a 2011 Hyundai Sonata. The contact was informed of NHTSA Campaign Number: 15V568000 (Engine), and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the knock sensor detection system (KSDS) software update and the recall repair had already been performed on the vehicle. The contact stated that a failure related to the recall recurred while driving. The contact stated while driving approximately 60 MPH, the vehicle stalled. No warning light was illuminated. The contact was able to get the vehicle to the shoulder of the highway. The vehicle was towed to the residence, where the contact was able to drive the vehicle again; however, the failure recurred several times. The vehicle was taken to the dealer, where it was diagnosed with a fuel pump failure, and an oil leak. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 150,000.”

“The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle failed to start, and the low fuel light was illuminated. The contact stated that the alternator was replaced prior to the failure. The vehicle was refueled by a tow truck driver. The contact stated that after several days, the vehicle drove as needed; however, the failure reoccurred at a drive-thru. The vehicle was towed to a nearby hotel. The low fuel warning light was illuminated. The vehicle was then towed to the dealer, where it was purchased. The dealer diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was repaired; however, the failure reoccurred a week later. The contact stated that while driving at approximately 40 MPH, there was fuel leaking out of the fuel pump gasket. The vehicle was taken back to the dealer where the fuel pump was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.”

“The contact owned a 2011 Hyundai Sonata. The contact stated that while driving at 35 MPH, both her and her passenger smelled a burning odor inside the vehicle's cabin. The contact then noticed that flames were coming from the front end of the vehicle. The contact immediately pulled over and both her and her passenger exited the vehicle. As the contact waited for a fire truck, the vehicle burned to the ground. No injuries were reported and a police report was filed. The vehicle's remains were towed to an independent tow yard. The manufacturer had yet to be notified of the failure. Upon investigation, the contact discovered that her vehicle was apart of NHTSA Campaign Number: 18V934000(Engine, Fuel System, Gasoline). The vehicle was destroyed. The failure mileage was unknown.”

“The contact owns a 2011 Hyundai Sonata. The contact stated that the dealer previously replaced the fuel tube; however, the failure recurred while driving at an undisclosed speed, and a fuel odor was detected while the defroster was activated. Upon inspection, the contact noticed that there was fuel leaking in the engine. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.”